Change log

Version 3.27.0¶

Released on 9-12-2024

New features

BubbleScript: Support multipart/form-data in http_post BOT-1892
Flow editor: Create expression editor for flow conditions BOT-1410
Inbox: Expose connection status as events in the Inbox SDK BOT-1928
REST API: Add dryrun option to wa broadcast api BOT-1843
Runtime: Knowledge-base intent (topic) pipeline step BOT-1913

Bugfixes

BubbleScript: Spawn_function cannot handle maps as input param BOT-1944
CMS: Enter in markdown CMS widget shouldn't adds row in items collection too BOT-1929
Flow editor: Variant object property should be created automatically or be non-required BOT-1949
Integrations: Salesforce integration not working? BOT-1952
LLM: Policy violation not mapped in GPT calls returning 400 BOT-1974
PWA: Unknown meta commands should be handled as regular messages BOT-1909
Platform: App related bot info refers to (incorrect) cached data BOT-1862

Tasks

BubbleScript: Remove dialogflow transpilation BOT-1958
Devops: Clean up stray wav transcriptions from the "o/" prefix in the bucket BOT-1911
Devops: Move docs repository into botsi_platform BOT-1846
Inbox: Update Phoenix LiveView BOT-1945
Inbox: Upgrade LiveView to 1.0 BOT-1978
Platform: Remove script traits (links) BOT-1801
Studio IDE: Clean up unused GraphQL queries BOT-1969

3.27.1 Bugfixes

Channels: Remove service worker caching from PWA BOT-1982
Inbox: Fix revert of partitioned cookie BOT-1981
Platform: Phone extension not connected automatically BOT-1925
Runtime: Bot channel shouldn't crash if the given user isn't a map BOT-1986
Studio IDE: Adding skill file causes two files to be added with broken UI BOT-1916

3.27.2 Bugfixes

Administration: Filter bots on BNS entry and show BNS entries in sidebar BOT-1983
Broadcasting: Campaigns page in studio broken BOT-1989

3.27.3 Bugfixes

Platform: Bot parse crash with invalid settings: field in skill yaml BOT-1994
REST API: Implement Speechmatics as new transcription provider BOT-1991
Runtime: Improve conversation lookup performance BOT-1973

3.27.4 Bugfixes

Inbox: Crash in conversation toolbar when trying to assign to non-socket BOT-1998
Runtime: Unique key index name not matching in changeset check BOT-2001
Studio IDE: Chat bubble misalignment in studio conversations BOT-2013
Transcriptions: Default to chirp_2 for google transcriptions BOT-2011
Transcriptions: Enable SEPARATE_RECOGNITION_PER_CHANNEL on all google models except short BOT-2004
Transcriptions: Google speech crash while building actions BOT-2014
Transcriptions: Speechmatics: default to per-channel speaker identification BOT-2005

Version 3.26.0¶

Released on 25-11-2024

New features

BubbleScript: Add recording option to ask BOT-1895
BubbleScript: break in repeat loop BOT-1805
Calendar: Ability to add attendees to an event when using the Planner BOT-1847
Inbox: Extend Inbox SDK JWT token with initial user roles BOT-1897
LLM: Knowledge base OpenAI Assistant and vector store management BOT-1833
Platform: Add "convert QnA to LLM" button to QnA intent source BOT-1885
Platform: Salesforce API integration BOT-1586
REST API: Add PATCH API to REST studio users end-point BOT-1886
REST API: Supporting tenant level call transcriptions BOT-1864

Bugfixes

Calendar: Outlook calendar always returns 500 even though event was created BOT-1926
Channels: Accept more whatsapp numbers BOT-1923
Inbox: Disable team chat feature flag doesn't hide the team chat from the chat BOT-1900
Inbox: Inbox reconnect fails when chat input is not empty BOT-1927
Inbox: Strange order conversations in Inbox BOT-1879
Platform: Stricter skill dependency validation BOT-1863
Skills: install_skill must run inside transaction together with its migration BOT-1934
Studio IDE: Manifest.json should be included in the digest BOT-1868

Tasks

Channels: Bot channel: Do not filter out visiblity: embedded when frontend=phone BOT-1850
LLM: Add examples to global LLM intents resolver BOT-1889
LLM: Remove references from knowledge base texts BOT-1904

3.26.1 Bugfixes

LLM: OpenAI does not return text when content is being filtered BOT-1937
REST API: Transcribe webhook crash BOT-1936
Runtime: Increase depcache memory BOT-1935

3.26.2 Bugfixes

Runtime: Fix regression of BOT-1850 BOT-1938

3.26.3 Bugfixes

Flow editor: Record function in node is broken BOT-1899
Platform: Refresh tokens broken since salesforce addition BOT-1950
Platform: Speech speed does not work for some TTS voices BOT-1906
Runtime: Bot channel join on BNS alias says "invalid UUID" instead of "Bot not found" BOT-1940
Studio IDE: Add section: ai to content definition BOT-1930

3.26.4 Bugfixes

Channels: WhatsApp language detection not falling back to English (first language) BOT-1878
Inbox: Websocket reconnection issues BOT-1948
Runtime: WhatsApp messages not coming through on non Austrian phone numbers BOT-1957
Studio IDE: Calendar refresh token stopped working after salesforce implementation BOT-1954

3.26.5 Bugfixes

Integrations: Handle Salesforce token creation BOT-1965
Provisioning: Add exception for license provisioning for account 1 BOT-1962
Runtime: Publish web pubsub events from phone adapter when bot channel connected BOT-1968
Skills: Make skill and app install, uninstall and updates asynchronous to prevent cancelations due to timeout BOT-1966
Studio IDE: Create bot backup on any UI-triggered skill update BOT-1922

Version 3.25.0¶

Released on 11-11-2024

New features

Administration: Whatsapp number management BOT-1810
BubbleScript: Create standalone http_request() function BOT-1837
CMS: Ability to add supported channels in a CMS definition BOT-1815
Calendar: Implement Outlook calendar backend BOT-1728
LLM: Add [[! files]] to add multiple files to prompt BOT-1769
LLM: Bot File store (FS) BOT-1766
LLM: Knowledge base system and pluggable strategies BOT-1770
LLM: Scripts collection knowledge base strategy BOT-1834
Runtime: Add LLM intent classifier to platform-default NLP pipeline BOT-1838

Bugfixes

Administration: 'Invite member' button disappeared in the environment BOT-1840
Administration: Order type filter is broken and doesn't reflect all order types BOT-1853
CMS: CSV: cells appear and disappear while clicking or tabbing through the cells BOT-1661
Calendar: Calendar editor validation messages are not clear BOT-1737
Calendar: Created calendar event annotation looks squished BOT-1842
Calendar: Freebusy should be able to plan on availability slots that has already started BOT-1858
Calendar: Remove calendar and planner constants BOT-1845
Channels: Slack invalid_blocks when sending empty list of quick replies BOT-1824
Flow editor: TextArea does not show the content of the placeholder correctly BOT-1816
Inbox: Error in download controller when filename contains invalid character BOT-1828
Inbox: Inbox profile page allows scrolling out of bounds (incorrect overflow) BOT-1891
Inbox: Page loading issues BOT-1861
Inbox: Saving after deleting last item in canned responses crashes BOT-1869
LLM: Add user var as automatic prompt binding BOT-1844
LLM: Dont populate new prompt files with the system prompts BOT-1841
Platform: Can't clone bots when license limits reached BOT-1875
Platform: Switching environment is really slow BOT-1712
Studio IDE: Dragging premium channel out of a bot, in again and out again does not work BOT-1820
Studio IDE: Fix Chrome studio reconnect issue and remove false positive timeouts BOT-1884
Studio IDE: Notifications - Note preview BOT-1873

Maintenance tasks

Devops: Stop writing to legacy self-hosted Elasticsearch cluster BOT-1857
Platform: Create additional indexes on conversations table BOT-1893
Studio IDE: 360 Management - WhatsApp Channel lookup trough the bot BOT-1852

3.25.1 Bugfixes

Inbox: Add 'reconnect' button on network failure BOT-1907
Platform: VM transcription assets not archived after retention policy expires BOT-1894

Version 3.24.0¶

Released on 28-10-2024

New features

Administration: Show modified date for orders BOT-1809
BubbleScript: Ability to assign to a specific operator programatically BOT-1271
Calendar: Implement Google Calendar backend for the Calendaring functions BOT-1727
Inbox: Disable team chat via a feature toggle BOT-1785
Studio IDE: Show the view with annotations in the preview pane of Script editor BOT-1778

Bugfixes

Administration: Agency id and name are missing in the Usage export BOT-1819
Analytics: Utterance confidence line and tooltip BOT-1776
CMS: Tag picker field does not show description BOT-1761
Calendar: Only show events created by DialoX in today view BOT-1807
Inbox: Delivery status icons are not visible BOT-1790
LLM: Only set Logprobs for intent classification prompts BOT-1779
Platform: Environment User limit logic seems incorrect BOT-1724
Platform: Scripts validator planning checker is not called BOT-1811
Provisioning: Extension number not visible when bot is installed on a tier BOT-1806
REST API: Don't validate origin/destination numbers in transcribe API BOT-1797
Runtime: Grid functions cannot be used in account 1 BOT-1818
Studio IDE: Decrease margin in script files side bar BOT-1796
Studio IDE: Double clicking to import an intent causes error BOT-1751
Studio IDE: Incorrect links for EULA and Privacy Policy BOT-1783

Maintenance tasks

Platform: Update elixir/erlang BOT-1741
Studio IDE: Upgrade studio frontend dependencies BOT-1742

3.24.1 Bugfixes

Inbox: Inbox is not branded when opened from Enreach Contact BOT-1808
Platform: Fix Telemetry event propagation for platform database and absinthe BOT-1855
Provisioning: Provisioning of second EC user in same customer fails BOT-1856

3.24.2 Bugfixes

Provisioning: User provisioning API should allow every possible DialoX platform role BOT-1859

Version 3.23.0¶

Released on 14-10-2024

New features

Analytics: Show confidence level in the match annotation in the conversation BOT-1716
BubbleScript: Collect and expose all attachments uploaded in a conversation in any way in conversation object BOT-1663
Calendar: Add role that allows to only configure the planning page BOT-1719
Channels: Enable beep by default when enabling voice channel BOT-1708
Inbox: Remember opened conversation sidebar sections BOT-1726
Runtime: Add spawn_function builtin BOT-1617
Runtime: Rename GPT to LLM module and implement Gemini 1.5 flash/pro BOT-1471
Runtime: Use GPT-4o-mini as default GPT model BOT-1690
Studio IDE: Allow renaming of backups BOT-1715
Studio IDE: Redesign the intent creation screen to make description more prominent BOT-1691

Bugfixes

BubbleScript: Functions should return nil implicitly BOT-1752
Calendar: Planner bugs BOT-1749
Channels: Audio tags not supported in some TTS voices BOT-1676
Channels: Whatsapp - ask w/ expecting: :video crashes BOT-1763
Platform: Anonymizing runtime users does not unset the external_id BOT-1774
Platform: Cannot login to staging without clearing cookies BOT-1753
Platform: Remove remaining references to botsquad in the member invitation emails BOT-1704
Provisioning: Allow old enreach_contact extensions to be migrated to ec_extension ones BOT-1588
REST API: Rename tag params in tag timing API BOT-1735
Runtime: Overwriting classify_llm_intents prompt does not work BOT-1754
Studio IDE: Completion doesn't show Planning.plan as an option BOT-1739

Maintenance tasks

Devops: Switch production to read from cloud-based Elasticsearch cluster BOT-1729
Platform: Update hex dependencies BOT-1698

3.23.1 Bugfixes

Runtime: Node 'Say' with an audio file doesn't play if it contains a text BOT-1781

3.23.2 Bugfixes

Platform: Users without conversations are archived every night BOT-1788
Runtime: MP3 TTS files are not always 24khz BOT-1789

3.23.3 Bugfixes

Platform: Session archival / Elixir 1.16 Duration.new does not exist BOT-1795

Version 3.22.0¶

Released on 30-09-2024

New features

Administration: Add columns to usage export for GTM and distributor BOT-1258
Analytics: Display intent match confidence in the utterance dashboard BOT-1689
BubbleScript: Support expect fatal in tests BOT-1709
Calendar: Planner: change "Day limit" behaviour BOT-1720
Inbox: Ability to view the attachment of a file ui:widget in a modal BOT-1667
Inbox: Remove inherited bot access from Inbox BOT-1643
REST API: Tags timings analytics endpoint BOT-1668
Runtime: Add confidence to GPT local intent classifier based on the logprobs for the intent BOT-1687
Runtime: Automatic wait behavior for phone conversations (collector based) BOT-1634
Runtime: Classify global intents using GPT (similar to local intents) BOT-1686

Bugfixes

Administration: Monthly usage doesn't show the right numbers when switching months BOT-1721
BubbleScript: returning http does not annotate the http in the conversation stream BOT-1711
Calendar: Add lost Calendar publishing UI again BOT-1717
Calendar: Planner slot calendars are deleted when the bot is published BOT-1710
Inbox: Fix markdown editor in Inbox JSON schema form (Inbox commands) BOT-1723
Inbox: Media section in Inbox conversation sidebar doesn't update BOT-1722
Inbox: Media tab in inbox isn't live BOT-1652
Platform: GPT.complete shouldn't crash when prompt has too many tokens. It should just cap it and annotate a warning BOT-1707
Platform: Webhook failure notification crash BOT-1703
Runtime: Support GPT-4o / GPT-4o-mini in GPT.count_tokens BOT-1697
Studio IDE: Typo in Enreach Contact manifest BOT-1725

Maintenance tasks

Inbox: Optimize LiveView diff sizes BOT-1695

3.22.1 Bugfixes

Channels: Automatic wait control causes issues BOT-1730

3.22.2 Bugfixes

Skills: Migrations not executed for skills that update due to app upgrade BOT-1718

3.22.3 Bugfixes

Calendar: ACL issue with calendars BOT-1748
Channels: Phone Channel settings cannot be saved BOT-1744
Runtime: NLP pipeline not re-created on publish (for non-studio conversations) BOT-1746

3.22.4 Bugfixes

Analytics: Exporting utterances creates 500 internal server error BOT-1734
Inbox: Assigned whatsapp conversations cannot be closed outside 24 hour window BOT-1758

Version 3.21.0¶

Released on 17-09-2024

New features

BubbleScript: Add functions to Bubble BOT-347
Calendar: Planner revision 3 BOT-1637
Flow editor: Add sections to CMS and flow node UI definitions BOT-1662
Inbox: Improve bare chat for tiny embedded windows BOT-1682
Platform: KV store improvements BOT-1647
REST API: Add Google Gemini models as provider to the transcribe() function BOT-1684
Runtime: New languages: Catalan, Hindi, Russian, Japanese, Indonesian BOT-1478
Studio IDE: Automatically connect unconnected channel placeholders when a bot is dragged into a license BOT-1567

Bugfixes

BubbleScript: Function call in statement failing BOT-1693
Flow editor: Flow UI issue after create variable BOT-1659
Runtime: Add automatic pause after "." in Amazon voices BOT-1678
Runtime: Fix Microsoft Teams access token renewal BOT-1683

Maintenance tasks

Devops: Gitlab CI test issues BOT-1679
Devops: Implement Blackduck in CI BOT-1673
Runtime: Align GPT model names across OpenAI and Microsoft BOT-1685

3.21.1 Bugfixes

BubbleScript: Remove non-interruptibility from tasks BOT-1699
Runtime: Add setting in phone channel to prevent conversations to be renamed on close BOT-1701
Runtime: Webhook worker tweaks BOT-1700
Studio IDE: Functions cannot be called directly from the tests BOT-1696

3.21.2 Bugfixes

Studio IDE: Phone channel screen crash BOT-1702

Version 3.20.0¶

Released on 02-09-2024

New features

Administration: API to validate a license change from Operator BOT-1589
Administration: Allow ec_user provisioning API to change user UUID BOT-1614
Administration: Bots overview: add "app" column to the excel export BOT-1587
Administration: Button to convert an environment to a customer BOT-1638
Administration: Usage report: separate usage column for Whatsapp into an inbound and outbound variant BOT-1259
Administration: add GTM and distributor (if applicable) to excel export of all bots BOT-1590
Asterisk adapter: Add a default maximum length to ask with expecting audio BOT-1629
Channels: Add Enreach SMS gateway as default SMS integration BOT-1376
Channels: Phone: Enable Amazon Polly voices BOT-795
Channels: Update webhooks documentation BOT-1528
Inbox: Add support for auto-translate languages: Hungarian and Romanian BOT-1635
Inbox: Notifications for emoji reactions BOT-1602
Inbox: Whatsapp: support inbound and outbound replies to messages BOT-1600
Platform: Enable Microsoft and Amazon TTS voices for all customers BOT-1642
Platform: Merge calendar integration and cms into one calendar definition BOT-1542
Runtime: Add support for Portuguese language BOT-1599
Studio IDE: Add organisation setting for automatic acceptance of PII access requests for agency/distributor BOT-1616
Studio IDE: Extend Access Requests to track views of personal data BOT-1423

Bugfixes

Runtime: Truncate tags to 255 characters BOT-1627
Runtime: run_from message: / location: not supported on Facebook Messenger and instagram BOT-1597
Runtime: text_to_speech builtin does not convert speech markdown to SSML BOT-742
Runtime: text_to_speech fails with newer voices where valid SSML is expected BOT-1612

Maintenance tasks

Devops: Move essential platform secrets into keeper BOT-1136
Platform: Add support for GPT-4o and GPT-4o-mini BOT-1636
Platform: Move Enreach Desktop manifest file to dialox.ai BOT-1631
Platform: Refactor session archival to use less Oban jobs and more bulk BOT-1622

3.20.1 Bugfixes

Provisioning: EC extension API is missing extension name BOT-1645
Provisioning: Operator provisioning loose ends BOT-1646
Studio IDE: Add bot dialog incorrect form submission BOT-1406

3.20.2 Bugfixes

Administration: Convert to customer button not accessible for superuser roles BOT-1672
Channels: Widget editor is broken BOT-1670
Documentation: Typo in tags documentation BOT-1651
Studio IDE: Webhook error notification worker crash BOT-1669
Widget: Missing pt labels for web widget BOT-1671

Version 3.19.0¶

Released on 19-08-2024

New features

Administration: Implement ec_user license provisioning APIs BOT-1449
BubbleScript: Add GPT function to count input tokens BOT-1581
Inbox: Improve assign menu operator order BOT-1441
Inbox: Support removing reactions (outbound) BOT-1606
Inbox: Whatsapp: Support removing reactions (inbound) BOT-1594
Platform: Send warning email notification when webhooks fail too often BOT-1546
REST API: List studio roles per bot BOT-1583

Bugfixes

Administration: Allow license (re)provisioning to same UUID BOT-1595
Inbox: Backspace removes a day from the office hours list BOT-1596
Inbox: Dragging image to the file upload of commands form crashes UI BOT-1577
Inbox: File upload in Commands form of more than one file (array) does not work BOT-1578

Maintenance tasks

Platform: Preparations for move to Elasticsearch cloud BOT-1598

3.19.1 Bugfixes

Flow editor: Multi line text fields are messed up in flows BOT-1619
Platform: Archiver uses wrong settings BOT-1618

3.19.2 Bugfixes

Platform: Do not transcode opus (.ogg) files for MS Whisper BOT-1621
Platform: Use separate job queue for archival jobs BOT-1620

3.19.3 Bugfixes

Administration: Export external id from cloud store licenses in the CDR files BOT-1639
Administration: Expose CDR export (as sent to Operator) from Billing events page BOT-1640
Channels: E-mail channel: Handle TLS error when doing SMTP test BOT-1547
Channels: Ignore $hangup event after conversation is closed BOT-1632
Flow editor: Selection jumps away when filling in phone number BOT-1560
Flow editor: Variant schema properties not displayed when a type has only one variant BOT-1323
Inbox: Email rendering issue BOT-1633

Version 3.18.0¶

Released on 22-07-2024

New features

BubbleScript: Implement AWSv4 request signing BOT-1579
CRM: Add tag filter to CRM BOT-1548
CRM: Create more efficient workflow for tagging contacts BOT-1515
CRM: Show tags in contacts table BOT-1572
Channels: Detect language on WhatsApp based on user message if long enough BOT-1571
Channels: Phone conversations to be marked 'online' when user is connected BOT-1473
Inbox: Send message reactions to whatsapp BOT-1580
Inbox: Transmit and show emoji reactions from customer to agent BOT-1555
REST API: Add webhook for conversation closed BOT-1492
Studio IDE: Allow Producers to create and restore backups BOT-1570
Widget: Support placement of chat widget in all 4 webpage corners BOT-1564

Bugfixes

BubbleScript: Do not crash when hot reload of bot process fails BOT-1544
Flow editor: UI text of nodes doesn't automatically update BOT-1536
Platform: Accept old mobile numbers for Brazil BOT-1575
Platform: Automatic translation toggle should only be available when feature flag is enabled BOT-1582

Maintenance tasks

Calendar: Anonymize calendar events at automatic archivation BOT-1568
Channels: Improve Slack escalation error handling BOT-1576

3.18.1 Bugfixes

Runtime: Incoming reactions not propagated to redirected conversation BOT-1585
Runtime: Wrong bot ID used for creating user after conversation is redirected BOT-1584

3.18.2 Bugfixes

App store: When creating new bot from app, existing main file is not overwritten when part of editable_scripts BOT-1608
Flow editor: The '+' block does not show possible node options anymore in the Flows BOT-1592
Platform: Fix instagram connection by retrieving Instagram Page ID in frontend BOT-1603

3.18.3 Bugfixes

Platform: Fix duplicated content-disposition value for Microsoft Whisper transcriptions BOT-1610

Version 3.17.0¶

Released on 08-07-2024

New features

Administration: Bot backups and mass app upgrades BOT-1487
Analytics: Allow search filter expression on conversation analytics BOT-1482
Broadcasting: Add Campaigns view and separate from Broadcasts analytics BOT-1519
BubbleScript: Add a "create ICS" attachment option to the mail function BOT-1491
BubbleScript: Support reading and setting duplicate request / response headers BOT-1534
CMS: Studio whatsapp template broadcast dialog improvements BOT-1516
CRM: Support scheduling of Whatsapp template broadcasts BOT-1479
Inbox: Send document filename as part of whatsapp template "document" component BOT-1511
REST API: Add unassign Inbox API BOT-1522
Runtime: Expose customer external id (operator account number) in bot context BOT-1499
Studio IDE: Re-enable the inbox views BOT-1526
Studio IDE: allow filtering on operator in the studio conversation view BOT-1495

Bugfixes

Administration: Header is not sticky in license usage overview BOT-1489
BubbleScript: Invalid map value is not caught BOT-1523
CRM: Deleting users with many conversations is slow and does not work reliably BOT-480
CRM: Improve CSV import error feedback BOT-1483
Channels: PWA design form has bugs BOT-1506
Flow editor: Custom variables disappear after app update BOT-1459
Flow editor: DTMF matching does not always work BOT-1464
Inbox: Inbox API assign endpoint fails BOT-1543
Inbox: Sending message on Email channel from inbox does not work BOT-1530
Platform: Unable to publish after import BOT-1524
Runtime: Data truncation error for last inserted messages BOT-1518
Runtime: Race while creating bot_user_frontend entry BOT-1533
Studio IDE: Bot settings panel does not always save its settings BOT-1476
Widget: iframe does not resize with nudge (pop-up) (Advi) BOT-1541

3.17.1 Bugfixes

Channels: Handle error while retrieving Whatsapp channels not yet available BOT-1550
Channels: Saving phone frontend resets type/label in the frontend.data BOT-1549
Channels: Whatsapp: Better feedback when receiving invalid wa_id BOT-1551
Platform: Improve error handling of whatsapp template list errors BOT-1552
Studio IDE: Skill id not always set causes UI caching confusions BOT-1545

3.17.2 Bugfixes

Flow editor: app variables from flow_schema are removed on app upgrade BOT-1554
Grid: Bot does not always answer when being referred to BOT-1556

3.17.3 Bugfixes

Inbox: Fix German translation for notes BOT-1561
Inbox: Invalid link in e-mail notification BOT-1535
Platform: Add administration function to convert bots to apps BOT-1558

3.17.4 Bugfixes

Administration: Excel exports from Dialox seem corrupt BOT-1562
App store: Regenerate scripts after converting bot to app BOT-1574

Version 3.16.0¶

Released on 24-06-2024

New features

Administration: Implement ec_extension and cs license provisioning APIs BOT-1380
Administration: License provisioning API improvements BOT-1485
Administration: Return 404 when querying a deleted license in provisioning API BOT-1498
BubbleScript: Add not_before: option to jwt_build BOT-1497
BubbleScript: Add url_parse/1 builtin BOT-1468
Channels: Periodically remove whatsapp channels on the DialoX side that are terminated in 360dialog BOT-1456
Grid: Convenience functions: Grid.list_users() BOT-1461
Grid: Implement recording while transcribing in Grid adapter BOT-1424
Inbox: "This is what you've missed" periodic email BOT-1438
Inbox: Ability to upload media attachments in Whatsapp template parameters BOT-1465
Inbox: Add 'always notify' setting so that notifications are received outside office hours BOT-1434
Inbox: Add supervisor role + allow Agents to start new conversation BOT-1432
Inbox: Make contact name fields editable in inbox as is currently the case in the studio BOT-1458
Platform: Create chargeable event for each transcribe API call BOT-1490

Bugfixes

BubbleScript: jwt_build() shouldn't add iss and exp to the map when they are not provided. BOT-1496
Flow editor: Copy - Pasting text from node turns it around BOT-1457
Flow editor: Node UI for Goto Flow rendered wrongly BOT-1488
Inbox: Fix display of channel indicator in conversation list BOT-1460
Inbox: Tel link in Todo title isn't rendered as link BOT-1486
REST API: Transcribe opus support not working BOT-1480
Studio IDE: Propagate create_frontend errors to studio instead of crashing (eg for whatsapp) BOT-1382
Studio IDE: REST-API channel page always warns about unsaved changes BOT-1493

Maintenance tasks

Channels: Remove hosting_type=onpremise from Whatsapp adapter BOT-1414
Channels: Template broadcast worker should wait on operator action result BOT-1463
Grid: Remove STT recordings in session archival process BOT-1469
Platform: Report session counts by frontend and grid in platform metrics db BOT-1475
Studio IDE: Clean up frontend-related studio code for inbox BOT-1383

3.16.1 Bugfixes

BubbleScript: Add option to skip setting iat attribute in jwt_build BOT-1500
Flow editor: Infinite update loop in email node BOT-1509
Inbox: Crash when rendering email conversation BOT-1505
Inbox: Inbox SDK Allow access to inbox.all facet for supervisors BOT-1501
Inbox: SDK: Do not reconnect when the initial inbox connection returns an error BOT-1508
Platform: Crash in validate_skill_packages BOT-1502
Widget: Widget close icon not visible anymore BOT-1504

3.16.2 Bugfixes

Platform: 'Edit in studio' button in Operator broken BOT-1517
Runtime: Office hours incorrect day after weekend in timezone BOT-1513
Studio IDE: Date filter is not working in studio inbox BOT-1510

Version 3.15.0¶

Released on 10-06-2024

New features

BubbleScript: Add JWT support in bubblescript BOT-1412
Grid: Bubblescript Grid functions for dynamic routing BOT-1402
Grid: Integrate Grid extensions in Flows behind feature flag BOT-1425
Inbox: Allow enabling auto translate for all conversations (feature flagged) BOT-856
REST API: Transcribe API: support authorization header BOT-1440

Bugfixes

Inbox: Crash when accessing role tags in SDK channel BOT-1433
Inbox: Notifications for @mentions or forwarded chats not working BOT-1436

Maintenance tasks

Platform: Remove conversation_notes table BOT-1416

3.15.1 Bugfixes

Administration: Botsquad Order broken link, everything looks fine in core db BOT-1450
Channels: Bump app version of new Teams app manifest BOT-1453
Channels: Teams escalation card should contain the right app ID BOT-1452
Runtime: auto_translate_all setting does not save correctly BOT-1454

Version 3.14.0¶

Released on 27-05-2024

New features

Administration: Add placeholder endpoints and OpenAPI specs for license provisioning APIs BOT-1420
Grid: Enable Voice Activity Detection (VAD) in sumega record command BOT-1401
Grid: Use priv:preferred_language as locale fallback when locale cannot be used from phone number BOT-1426
REST API: Deepgram integration in transcribe API BOT-1399
REST API: Support audio/opus in transcription API BOT-1361

Bugfixes

Administration: Treeview export is broken BOT-1417
Inbox: Remove non-approved whatsapp templates from template selection dropdown BOT-1419
Studio IDE: Inbox tags cannot be assigned on "Customer" level to members BOT-1413

Maintenance tasks

Inbox: Update LiveView dependencies BOT-1389

3.14.1 Bugfixes

Channels: Cannot connect facebook to bot (dencom) BOT-1342
Grid: Prefer BNS lookup over lookup by ID BOT-1429

3.14.2 Bugfixes

Channels: Instagram channel cannot be created BOT-954
Channels: PWA channel linked to wrong license BOT-1428
Platform: Conversations and their data is still available after archiving BOT-1427

3.14.3 Bugfixes

BubbleScript: describe_locale() crashes on unknown locales BOT-1430
Runtime: Conversation/user locale is not enforced to be one of the valid locales for outbound conversations BOT-1431

3.14.4 Bugfixes

Platform: Facebook login logic error BOT-1442

3.14.5 Bugfixes

Channels: Implement monetization strategy for Facebook Messenger BOT-1443
Studio IDE: Instagram inboarding broken due to Cross-Origin-Opener-Policy restriction BOT-1445

3.14.6 Bugfixes

Channels: Google text to speech <audio error BOT-1448
Channels: List inbox.dialox.ai in CSP connect-src BOT-1446

Version 3.13.0¶

Released on 13-05-2024

New features

Channels: Wait control on telephony channel BOT-746
Inbox: Create LiveView phone editor field BOT-1115
Inbox: Show all bots with license in inbox BOT-1358
REST API: Add operator to $workflow_assign event & external_id to operator data BOT-1381

Bugfixes

Calendar: bot.office_hours calendar doesn't add events for disabled days BOT-1387
Studio IDE: Unable to load bots with invalid prompts.yml file BOT-1397

Maintenance tasks

Studio IDE: Remove inbox functionality from studio BOT-1339

3.13.1 Bugfixes

Inbox: Phone selector should immediately revalidate once country is changed BOT-1407
Platform: Add gpt-4o to supported OpenAI models BOT-1405
Platform: Order of main vs triggers incorrect in tests BOT-1388

Version 3.12.0¶

Released on 29-04-2024

New features

Administration: Create licenses table BOT-1303
Calendar: Calendar picker filter by has slots BOT-1335
Inbox: Add two-way operator to bot interactions with Inbox UI BOT-1326
Inbox: Create links to manuals in the inbox BOT-1354
Inbox: Emoji picker in input bar BOT-1355
Platform: Make Extra options in settings available for role: producer BOT-1347
Studio IDE: Create organisation "customer" type BOT-1304
Studio IDE: Non-superuser scoped support roles BOT-1144

Bugfixes

BubbleScript: url_param() fails with map argument BOT-1360
Calendar: Delete todo from calendar doesn't work BOT-1350
Calendar: available_slots function returning wrong slot.from and slot.until BOT-1348
Flow editor: Changing description of a Variable in Flows is broken BOT-1328
Flow editor: Trigger variables dropdown more eagerly BOT-1313
Inbox: SDK "Closed" inbox facet does not work for agents BOT-1362
Platform: Kill all timed events too when bot session is stopped in preview BOT-1356
Platform: Studio "stop" button does not always work BOT-1353
Runtime: Tests using GPT [[transcript]] don't work BOT-1318
Studio IDE: sso_token too long with Microsoft SSO BOT-1327

Maintenance tasks

Runtime: Switch to latest Azure OpenAI endpoint version BOT-1265

3.12.1 Bugfixes

Administration: "Edit in studio" link from operator does not work BOT-1363
Administration: Usage data missing for old standalone orders BOT-1368
Platform: Crash when selecting role for non-existing organisation BOT-1365
Runtime: Calendar InMemoryAdapter crashes on inspect BOT-1371
Studio IDE: Accept confirmation email crash BOT-1364
Studio IDE: Back navigation broken when switching from studio to administration BOT-1372
Studio IDE: Organisation switcher search is not case sensitive BOT-1367

3.12.2 Bugfixes

Administration: Customer Aggregates are not always correct BOT-1370
Channels: Allow web_api channel in bots even when other_frontends toggle is disabled in license. BOT-1374
Runtime: Ignore user events when determining charge events for outbound or inbound BOT-1375
Runtime: transcribe() should not crash on nil input BOT-1377
Studio IDE: Activity log crash on empty object name BOT-1378

Version 3.11.0¶

Released on 15-04-2024

New features

Calendar: Customizable calendar event content BOT-1298
Inbox: Add environment-level inbox BOT-1292
Platform: Add Inbox SDK documentation BOT-1307
Platform: Move non-license fields to organisation BOT-1300
Platform: Remove app-store feature flag and template bots logic BOT-1306
Platform: Remove provisioning stuff from BNS entries BOT-1301
Platform: Remove superfluous fields + UI from account BOT-1302

3.11.1 Bugfixes

Channels: Wrong whatsapp onboarding parameter BOT-1331

3.11.2 Bugfixes

Inbox: Crash in inbox fulltext search BOT-1333

3.11.3 Bugfixes

Channels: Frequent functionclause error in visitors channel BOT-1332
Channels: Whatsapp channel-specific await delivery time for template messages BOT-1338
Platform: MFA accidentally required for all non-SSO logins BOT-1336

3.11.4 Bugfixes

Studio IDE: Studio inbox jumping focus issue BOT-1330

3.11.5 Bugfixes

Inbox: Crash in liveview inbox conversation list BOT-1344

3.11.6 Bugfixes

Platform: Adding training phrases is broken BOT-1349
Platform: Dialogflow utterances editing issues reported by Masvoz BOT-1341
Runtime: Add Whisper transcribe retry + sweden region BOT-1345

Version 3.10.0¶

Released on 02-04-2024

New features

Administration: Create standalone order: Prefill store tier and make required BOT-1311
App store: App store supported channels / inboxes BOT-1291
App store: Fall back to browser locale when creating an app for a cloud order BOT-1309
App store: Store listings unique per package/tier/organisation instead of just per package/organisation BOT-1286
BubbleScript: Scope eval_quoted refactor BOT-1293
Calendar: Add planning from events to calendaring BOT-1269
Flow editor: Allow assigning to 'writeable' variables BOT-1308
Platform: Enable Market place for everybody BOT-1305

Bugfixes

Administration: Crash in advanced environment settings BOT-1289
App store: Unable to add new languages to bot app in development BOT-1290
Flow editor: Align Placeholder CSS colors BOT-1294
Flow editor: Description font color should be the same for all fields BOT-1295
Flow editor: Description is displayed inconsistently between lists and non-lists BOT-1296

3.10.1 Bugfixes

App store: Non-null error in legacy skill store listing (non-appstore) BOT-1322
Channels: Region not passed along in grid transcribe request BOT-1320

3.10.2 Bugfixes

BubbleScript: transcribe: Expose no_speech_prob_cutoff parameter BOT-1325
Channels: Reverse voicemail - support "say as:" BOT-1324

Version 3.9.0¶

Released on 18-03-2024

New features

CRM: Make notes more like todos BOT-1268
Inbox: More explicit deprecation warning for studio inbox BOT-1267
Platform: App store work milestone 1 BOT-1221
Platform: Support git branch with # in repository URL BOT-1274
Studio IDE: Support Git pull workflow BOT-1110

Bugfixes

Studio IDE: Languages don't scroll in create bot BOT-1273

3.9.1 Bugfixes

Inbox: Fix Badmap error BOT-1279
Platform: Add nudges and voice_config to always_app_editable_list BOT-1276
Platform: Speed up install app BOT-1281
Runtime: Deprecation annotations pollute log files BOT-1280
Studio IDE: Not all legacy template bots visible BOT-1277

3.9.2 Bugfixes

App store: Filter optional_dependencies in app on listings from store tier BOT-1284
BubbleScript: Show deprecated functions as warnings in issues BOT-1285
CMS: As a skill developer I want to limit the amount of items that can be created in a folder managed from a cms definition BOT-1283

3.9.3 Bugfixes

Channels: Whatsapp provisioning: Accept channels= parameter without square brackets BOT-1310

Version 3.8.0¶

Released on 04-03-2024

New features

Administration: Add parent (agency) information to orders overview BOT-1254
Administration: Allow changing account for standalone orders BOT-1249
Administration: Make organisations export suitable for analysis and reporting BOT-1257
Calendar: Calendaring list UI BOT-1261
Calendar: iCal / slot picker interface for Bubblescript BOT-1006
Inbox: Display detected language in auto translation modal BOT-1241
Platform: Add Latvian as a language to the DialoX studio BOT-1212
Runtime: Add languages BOT-1001
Runtime: Reset once with function instead of touching dialog.once BOT-1252
Studio IDE: Calendaring improvements BOT-1239
Widget: Allow to display whatsapp number in contact widget BOT-1093
Widget: Change number format in contact widget / allow formatting BOT-1094

Bugfixes

Administration: Access requests line click navigates to wrong page (sometimes) BOT-1246
Channels: Audio attachments don't work anymore in Whatsapp channel BOT-1256
Channels: Bot server crash when whatsapp opted out BOT-1248
Channels: Don't overwrite user first_name and last_name for Whatsapp BOT-1245
Channels: Whatsapp receive error results in error dialog to be sent BOT-1250
Widget: When chat is disabled NUDGES shouldn't lead to chat but just opening the widget BOT-966

Maintenance tasks

Platform: Upgrade Elixir to 1.16 BOT-1232

3.8.1 Bugfixes

Runtime: BML queries do not work for non-latin languages BOT-1266

Version 3.7.0¶

Released on 05-02-2024

New features

Administration: Billing / usage reporting improvements BOT-1122
BubbleScript: Expose platform whatsapp template names in bubblescript BOT-1204
BubbleScript: Support _has in MatchEngine to search objects which have one-or-more objects BOT-1192
BubbleScript: Warn about Bubblescript writing in platform variables: bot, conversation, dialog BOT-1195
Channels: Experimental support for Google Business Messages BOT-1213
Channels: Support ask w/ expecting location on Whatsapp BOT-1190
Flow editor: Flow variable optimizations BOT-1216
Inbox: Align inbox with Design System BOT-1178
Inbox: Remove language from default studio fields BOT-1218
Runtime: Expose user.last_seen_at en user.first_contact_at in bubblescript BOT-1219
Studio IDE: Allow studio conversation list to be filtered on date BOT-1206

Bugfixes

Administration: Add Agency fails for distributor user with Environment manager role BOT-1210
Administration: Impersonation doesn't seem to work in Administration BOT-1211
Platform: Don't allow members in same environment to be invited twice BOT-1209
Platform: Local intents don't work in prompt BOT-1214
Runtime: Debugging a conversation updates the time BOT-1157
Runtime: Initial message in master conversation instead of user conversation BOT-1052
Runtime: mail() builtin does not send attachments BOT-1222
Runtime: main dialog invoked mid conversation BOT-1193
Studio IDE: Bot parsing fails with LanguageServer timeout BOT-1225
Studio IDE: Entities screen error BOT-1149

3.7.1 Bugfixes

BubbleScript: Intent resolution is not always triggered outside "ask" BOT-1226

3.7.2 Bugfixes

Flow editor: Interpolated widget does not work with auto translate BOT-1227

3.7.3 Bugfixes

Administration: Order usage page does not load on some pages BOT-1228
BubbleScript: Add ask state upgrade function for resolve_context BOT-1231
BubbleScript: BadMapError raised when meta command is processed in event queue BOT-1229
Channels: Voices de-DE-Studio-B and M and de-DE-Studio-C don't seem to work BOT-1217
PWA: PWA shows empty page BOT-1098
Platform: Prevent ErlangError when pressing 'stop' in studio preview BOT-1230

3.7.4 Bugfixes

Inbox: Ensure liveview Inbox DOM IDs are safe for querying BOT-1234
Platform: CDR worker needs to be more persistent in retrying BOT-1235
Runtime: i18n fallback to same language BOT-1233

3.7.5 Bugfixes

Flow editor: Interpolated widget still does not work with auto translate BOT-1237
Platform: Conversation auto-close job takes too long BOT-1238

Version 3.6.0¶

Released on 22-01-2024

New features

Inbox: Conversation search should also consider runtime user's name BOT-1152
Platform: Add local intents classifier to default pipeline and prompt BOT-1176
Platform: Allow different Support teams (per GTM) having specific support roles over all relevant environments BOT-1146
REST API: Add conversation.uuid and frontend to /analytics conversations endpoint BOT-1118
REST API: Add inbox.new to inbox SDK BOT-1175
REST API: Add logged in user information to the Inbox SDK BOT-1179

Bugfixes

Channels: "Add to slack" button links to wrong page for inbox BOT-1181
Flow editor: Flow menu in sidebar expanded when clicking a "go to flow" node BOT-1184
REST API: Transcription worker needs backoff / max_attempts BOT-1185

Maintenance tasks

Inbox: Hide operator occupancy on bots without inbox enabled BOT-1177
Platform: Enforce script file type for 'platform' filenames BOT-1174

3.6.1 Bugfixes

Channels: German numbers have duplicated +49 on phone channel BOT-1202
Inbox: Finetune mobile inbox re-engagement behavior BOT-1189
Studio IDE: superUser check broken in studio BOT-1201

3.6.2 Bugfixes

Administration: Payment detail screen not error BOT-1182
Inbox: Conversation tabs in overflow area are duplicated BOT-1205
Studio IDE: Missing translation missing and auto translate button BOT-1207

3.6.3 Bugfixes

Studio IDE: Environment switcher is broken BOT-1215

Version 3.5.0¶

Released on 08-01-2024

New features

Administration: Count column in chargeable event BOT-1143
Administration: Order button on Account view should by "Orders", scoped on entire account BOT-1121
Broadcasting: Allow sending multiple templates to the same user in a single broadcast BOT-1082
CRM: Export Notes BOT-1010
Channels: Whatsapp: Allow changing API key BOT-1164
Flow editor: Support for flow variables BOT-883
Inbox: Add contact list to the Inbox BOT-1102
Platform: Support Google Service accounts as integration credential BOT-1154
Runtime: GPT as local intent classifier BOT-1087
Studio IDE: Show studio support chat bubble only for agency users BOT-1147

Bugfixes

Administration: Check and correct "default order" at every (de)provisioning BOT-1117
Channels: Only show Speech recognition settings to super users BOT-1171
Channels: When no reengagement templates available, option to create is missing BOT-1162
Flow editor: Fix alignment of subgroups in node sidepanel BOT-1167
Platform: Reaper doesn't clean up after all BOT-1103
REST API: Inbox SDK login should not overwrite roles on existing user BOT-1172
Skills: Update all skills button doesn't work consistently BOT-1114

Maintenance tasks

Administration: MV3 -> EC (Enreach Contact) rename BOT-1165
Administration: Make exception for existing German partners BOT-1169
Channels: Grid state machine must handle user hangups before call is answered BOT-1141
Platform: Batch upload/create agencies for DE BOT-1161
Platform: Remove legacy "phone:" Phoenix channel BOT-1156
Studio IDE: No release popup for patch releases BOT-1158

Version 3.4.0¶

Released on 04-12-2023

New features

BubbleScript: Allow pause to be used in tasks BOT-1088
BubbleScript: add closed task to handle asynchronous tasks after conversation close BOT-1002
Channels: Ability to disconnect a whatsapp registration from an order BOT-1089
Channels: Waba Cloud API Webhooks BOT-1106
Platform: Grid state machine for handling MV3 phone calls BOT-1092
Studio IDE: Close conversation button for bots without an inbox BOT-1104
Studio IDE: Let Markdown GPT button put content in front matter side panel BOT-1071

Bugfixes

Channels: Cloud WABA integration: replies with template buttons are not received in inbox BOT-1107
Inbox: Notes view on Safari has layout issues BOT-1073
Inbox: Token icon in user sidebar out of proportion BOT-1013
Studio IDE: Allow developers to remove conversations BOT-1105
Studio IDE: Misalignment icon protected bots BOT-1108
Studio IDE: Training phrases are wrongly cached BOT-1079

Maintenance tasks

Platform: Improve the normalization of channel-specific user IDs BOT-1091

3.4.1 Bugfixes

Broadcasting: Regression with Whatsapp broadcasts BOT-1116

3.4.2 Bugfixes

Channels: Whatsapp cloud request webhook must always return HTTP 200 BOT-1120

3.4.3 Bugfixes

Administration: Crash in provisioning order status page BOT-1128
Channels: issue with normalization of DE phone numbers on Whatsapp BOT-1133

3.4.4 Bugfixes

Flow editor: Unable to delete a note in Flow designer BOT-1125
Inbox: Notes are not rendered in stream when created during closed task BOT-1124
REST API: Expose 'prompt' parameter of Whisper API call BOT-1127
Studio IDE: Backslash N doesn't work in every say BOT-1123
Studio IDE: New closed task not mentioned in LanguageServer BOT-1138

3.4.5 Bugfixes

Administration: Cannot find Whatsapp number in Channels while it does exist BOT-1132
Channels: Whatsapp Onboarding should select basic price plan BOT-1153
Channels: Whatsapp refetch 360 details gives error when switching to cloud BOT-1142
Platform: Operator close event that tags "workflow::closed" and "close" statement doesn't close the conversation BOT-1155
Runtime: Support for Azure Sweden region BOT-1135

Version 3.3.0¶

Released on 13-11-2023

New features

Broadcasting: Broadcast analytics section in studio with export BOT-1043
Broadcasting: Improve broadcasting API with more feedback BOT-957
Channels: Whatsapp: Wait on webhook feedback after sending a message BOT-1058
Inbox: Allow to reassign a chat to an INBOX TAG rather than an individual user BOT-1020
REST API: Whisper: Support multiple speakers in call transcript (stereo wav) BOT-1051
Runtime: Expose markdown collection as global constant in bubblescript BOT-1037
Runtime: Improve node shutdown sequence BOT-983
Runtime: Support Masvoz SMS API as integration to replace Twilio BOT-1066
Studio IDE: Add conversation and user delete entries to audit log BOT-943
Studio IDE: Bot process affinity BOT-1057
Studio IDE: Give option to hide the hint to move to inbox.dialox.ai BOT-1024
Studio IDE: Persist the 'high contrast' setting in the code editor BOT-1061
Studio IDE: Remove Hotjar, replace with self-hosted Plausible analytics BOT-1047

Bugfixes

CRM: Import fails with 404 when UUID is given but user not found BOT-1049
Channels: Web widget design customize labels broken BOT-1048
Inbox: Escalate tryout in studio is broken for Teams inbox BOT-1063
Inbox: Language Setting from Inbox overwritten on login BOT-1059
REST API: Fix false positives in Whisper API BOT-1050
Runtime: Ignore collector timeout error after $hangup event BOT-325
Runtime: sms() builtin should create a charge event BOT-1070
Studio IDE: Clicking on the notification doesn't lead to conversation in inbox BOT-1062

Maintenance tasks

Platform: Migrate quantum cron jobs to Oban BOT-1065

3.3.1 Bugfixes

BubbleScript: Bubble parser crashes on ask without arguments BOT-1076
Platform: Fix language server crash BOT-1077
React Native Inbox app: Android app gets stuck on network error BOT-1075
Studio IDE: Studio analytics are no longer reported BOT-1074

3.3.2 Bugfixes

Broadcasting: Ensure unique user_id's in the broadcast API endpoint BOT-1083
Broadcasting: Whatsap number should be normalized in controller BOT-1081
React Native Inbox app: Google domain validation BOT-1078
Studio IDE: Issue when saving token / secrets in CMS BOT-1080

3.3.3 Bugfixes

REST API: Filter out transcriptions with high no_speech_prob BOT-1090

Version 3.2.0¶

Released on 30-10-2023

New features

Inbox: Inbox SDK improvements for Contact Center integration BOT-1038
Inbox: Spanish translations BOT-1040
Inbox: Teamchat memberlist stays visible BOT-1000
REST API: Fall back to OpenAI whisper when Microsoft whisper reaches request limit BOT-1018
REST API: Transcribe API: Set audio_url on transcribe event BOT-1036
Studio IDE: Add operator occupancy view in the bot opening hours page BOT-1042

Bugfixes

Inbox: Close button missing for disabled chat conversations BOT-1017
Inbox: List of assignable operators is missing for superusers BOT-1039
Inbox: New Conversations not pushed into "new" tab of any client BOT-1030
Inbox: New inbox also shows non inbox bots in dropdown BOT-1009
Inbox: Reassign conversation: allow to filter agent names BOT-1019
Inbox: Unread counter in INBOX conversation list doesn't disappear after read BOT-1031
Inbox: WA template message rendered in wrong locale in studio inbox BOT-1021
Studio IDE: Environment selector should show correct agency BOT-1014
Studio IDE: Fix integration tests BOT-1026

Version 3.1.0¶

Released on 17-10-2023

New Features

Speech: Implement Speech-To-Text V2 API BOT-885
Speech: Implement Whisper API as transcribe backend via Microsoft BOT-992
Speech: Allow adjusting the speed of the text-to-speech per voice BOT-980
Inbox: Allow to start a new conversation (on whatsapp / email) BOT-995
Bubblescript: runtime performance improvements (around date parsing / expression evaluation)
Flows: Allow creating custom link variants BOT-988
Studio: "Turbo" button skips tracing in tasks BOT-1004

Bugfixes

Inbox: Paste image in input bar results in data string message BOT-1008
Phone: Better feedback in call when a server error occurs BOT-1003
Phone: $no_input lead to missing input BOT-979
Studio: Import most bot metadata instead of none BOT-1007
Studio: Google Translate functions in the studio were broken BOT-1022
Docs: Inbox REST API swagger broken BOT-1025

3.1.1 Bugfixes

Flows: Play button in Flows CMS doesn't work anymore BOT-1028
Teams: Fix CSP issue with Inbox tab BOT-1033
Web chat: Date picker does not accept default value BOT-1034
Inbox: app switcher only works from the inbox section BOT-1035

3.1.2 Bugfixes

Platform: InfluxDB write errors should not result in a crashing system BOT-1041

Version 3.0.0¶

Released on 19-09-2023

Version 3.0 marks quite a major release for the platform. Most notably we renamed the domain from botsqd.com to dialox.ai, to be more in line with the name of the platform.

Read the full announcement on news.dialox.ai

Besides the big changes, the following is a list of the compiled Jira tickets that were part of this 3.0 release.

New Features

AI: Support Microsoft CLU as intent classifier BOT-918
Administration: Add column for total amount conversations last 30 days on Bots page in Admin section BOT-891
Administration: Agency administrators should be able to export their bot list BOT-940
CRM: Select users by locale in CRM BOT-877
Inbox: Add AppSignal JS error reporting BOT-968
Inbox: Add German as a supported language BOT-948
Inbox: Email messaging & rendering in live view chat BOT-807
Inbox: Implement system notifications BOT-740
Inbox: Non-administrators cannot mention in team chat BOT-938
Inbox: Notification view in LiveView BOT-933
Inbox: Profile editing BOT-952
Inbox: Sidebar (ala WhatsApp) with user details in LiveView BOT-934
Inbox: Standalone notes live view page BOT-919
Inbox: Teams embedding BOT-970
Inbox: unread messages, new messages line in chat stream BOT-959
Login: Liveview the studio 'entry' pages BOT-837
REST API: Note delete endpoint BOT-927
Runtime: Notes should not be closed when conversation is closed BOT-931
Teams: Liveview inbox from MS Teams to inbox.botsqd.com BOT-871
Whatsapp: Support 360dialog cloud API BOT-972
Whatsapp: Support phone numbers in WA template sending BOT-895

Additional bugfixes

Flows: Multiple next links in Ask node shouldn't be possible BOT-890
Flows: Limit flow editing for content editors BOT-962
Studio: Importing a bot should NOT change the bot name BOT-903
Bubblescript: number_format() crash on nl.FORMAL locale BOT-922
Management: Filtering environment members breaks the role selector BOT-949
Studio: Reverse the NPS score feature toggle BOT-965
Elixir 1.15 upgrade BOT-937

3.0.1 Bugfixes

Fix crash due to missing default CLDR backend
Fix hanging studio login due to SSO tokens check
Teams AAD SSO: Fix Microsoft JWT validation

3.0.2 Bugfixes

CSP: Add data: to default-src
CSP: Add studio URL to frame-ancestors
Disable profile settings btn when nothing changed
Fix missing PWA manifest icons
Inbox: Broadcast 'read updated' to clients for all persisted notifications
Inbox: Do not use streams for operator presence
Inbox: Fix crash in service worker browser notification for empty actions
Inbox: Fix displaying note in chat stream
Inbox: Fix inbox error on notification without inserted_at
Inbox: Fix issue where profile settings cannot be saved on profile picture change
Inbox: Put overflowing buttons / tabs into dropdown menu
Inbox: Set assign button to nowrap
Inbox: Set flash message to nowrap
New @botsquad/sdk with longpolling reconnect fix
Platform: Revert "Switch to Bandit from Cowboy"

3.0.3 Bugfixes

Inbox: tweak button overflow menu
Inbox: fix default notification URLs

3.0.4 Bugfixes

Bubblescript: Fix line number on warnings and shorten the ambiguity warning
360dialog: Fix defaulting of hosting_type
MS Teams AAD: Fix issue where email address could not be determined

3.0.5 Bugfixes

Cluster: bot processes were accidentally spawned during a release
CSP: allow all https frame ancestors for PWAs (e.g. outside the studio)
Studio: Hide inbox in app switcher when current bot has no inbox
Studio: Hide inbox change notice when studio inbox not enabled
Whatsapp: Allow choosing of hosting type when entering API key
Simplify node shutdown handler

3.0.6 Bugfixes

Runtime: fix issue where conversation did not always end up in inbox
Inbox: poll visibility API for away tracking
Inbox: fix issue about id-less notification handling, hide on click
Inbox: Fix yellow outline on MS teams in input bar

3.0.7 Bugfixes

Phone: only first ordered extension could be selected BOT-994

3.0.8 Bugfixes

Provisioning: allow additional fields in provisioning payload

Version 2.57.0¶

Released on 05-07-2023

New features

Audit log: Include skill updates in Audit log BOT-855
Audit log: add member invite, remove and role changes BOT-861
CMS: Allow front matter in markdown files BOT-873
CMS: Allow some developers to publish specific skills BOT-876
CMS: Implicit GPT-generated training sentences from markdown files BOT-874
Channels Improve UX of Premium Channels page BOT-832
Chore: Upgrade to OTP 26 / Elixir 1.14.5 BOT-864
Inbox: Liveview inbox on inbox.botsqd.com + app switcher BOT-868
Mobile: final app issues BOT-863
Runtime: QnA agent resolved only with resolve_qna_intents() BOT-718
Training: Change condition for showing the Training menu item BOT-851
Whatsapp: Option to disable re-engagement template BOT-794

Bugfixes

Analytics: Duplicate tags in analytics report BOT-888
CMS: Set markdown editor to readonly when other user is editing the file
CMS: Refactor script preview placeholder component
CMS: Always load content definitions from db
Channels: Voice picker doesn't scroll for DE BOT-879
Flows: Save doesn't work in Speech Markdown text popup BOT-881
Management: Feature flag setting changes don't show BOT-884
Provisioning: Deleting pending MV3 orders seem to fail in Operator BOT-889
Provisioning: MV3: enable whatsapp template sending BOT-887
Studio: Change cookie name in preparation for domain name change

2.57.1 Bugfixes:

SSO: Fix error reporting for non-string errors
SSO: Remove custom SSL options from ueberauth_microsoft OAuth client
Studio: app switcher switches to agencies page when we were visiting an agency

2.57.2 Bugfixes:

Studio: Fix redirect loop BOT-902
Studio: Refactor allowed roles BOT-897
Flows: Fix issue in flow editor where condition cannot be removed BOT-827
Publish: Fix issue in QnA agent with bot reverting

2.57.3 Bugfixes:

CRM import: Phone number should not be cast to int BOT-926
Channels: Teams App zip file link is broken BOT-893
Chat widget: input seen by Lastpass as user/password field BOT-857
Help page: advanced tutorials not visible due to scroll BOT-920
LV inbox: Embedded inbox issues BOT-900
Management: Advanced settings add skill bot requires reload BOT-921
Management: Inbox link missing BOT-904
Studio: Delete bot doesn't always work BOT-925
Whatsapp: opt out state should be updated when user is updated BOT-924

2.57.4 Bugfixes:

Runtime: Fix crash loop BOT-923
Flows: Fix issue with crash when invalid flow condition was set
Inbox: Fix issue when opening conversation from deep link

2.57.5 Bugfixes:

Phone: Use fixed set of preferred voices when voice not configured
Whatsapp: Fix incorrect key when mapping whatsapp templates
Studio: Fix crash when filtering environments

2.57.6 Bugfixes:

Email channel: Fix email delivery
Logging: Send Bubble errors to Appsignal as Bubble.RuntimeError
Logging: Fix some Ecto.NoResultsError occurrences
Logging: Fix function clause error in dnsbl check due to empty peer
Logging: fix race in get_or_create_conversation
Logging: Omit remember / forget from session logging

2.57.7 Bugfixes:

Whatsapp: explicitly use onpremise hosting type for new whatsapp numbers
Whatsapp: Fix unable to send location pin

2.57.8 Bugfixes:

Do not pass intent-match annotations to the connected conversation BOT-973
Facebook: Fix connect issues related to CSP

2.57.9 Bugfixes:

Implement temporary global domain redirect (dialox.ai -> botsqd.com)
Builtins: use BotsiStudio.Inbox workflow event for escalate unassign BOT-976
Tokens: implement refresh token for Operator OAuth BOT-978

2.57.10 Bugfixes:

Whatsapp: Fix RPC timeout issue in escalation

Version 2.56.0¶

Released on 12-06-2023

New features:

Bubblescript: add base utility functions like Base64 encode, UUID BOT-829
Google Assistant: removed BOT-816
Liveview inbox: Add missing features for operators BOT-848
Liveview inbox: Add missing features to embedded chat BOT-805
Liveview inbox: Initial release of embedded version of the inbox BOT-828
Notes view teaks BOT-806
Skills: Alert developer users that newer skill versions are available BOT-847

Bugfixes:

Analytics: Tags are counted twice BOT-818
Bubblescript: GPT prompts on TextEditor never returning BOT-814
Inbox: Assign to me twice BOT-830
Login: Email not prefilled in sign-up form when entering from invitation URL BOT-826
Login: Password field not recognised by Lastpass BOT-820
Premium channels: create bot should take into account allowed front-ends BOT-831
Slack: Channel integration failing due to missing OAuth scopesBOT-834
Studio: Renamed file not accessible (before publish) BOT-808
Studio: Wrongly able to access members page BOT-825

2.56.1 Bugfixes:

Downgrade phoenix_pubsub due to presence tracking issue
Conversations: swallow close errors like before
New Inbox: Fix crash in theme switcher when no organisation was set

2.56.2 Bugfixes:

Bot Import: Regenerate all files on import
Chore: Fix regression test which is now stricter
OAuth: Fix token refresh for google
Runtime: Script parsing speedups
Runtime: Update phoenix_pubsub to latest
Studio: Fix having to click app switcher twice
Studio: Show organisation switcher when you have agency roles

2.56.3 Bugfixes:

OpenAI: Add 0613 model variants
Build: Fix language server crash in is_browseable

2.56.4 Bugfixes:

Studio: Change default operator status to available
Microsoft speech: change subscription key
Mobile inbox: fix opening app with conversation from push notification
Mobile inbox: Fix login issue for users with only 1 role
Mobile inbox: Fix z-index issues, unify caption rendering

2.56.5 Bugfixes:

Fix missing chat bubbles in Web chat with input picker

2.56.6 Bugfixes:

PWA: Tweak manifest
PWA: Consider all PWA properties in the sw checksum
PWA: Enable upscaling of small PWA manifest icons
CMS: Add mustache helper functions for value formatting

2.56.7 Bugfixes:

Allow pending orders to be deprovisioned BOT-889
Set allow_template_broadcasts for MV3 provisioning BOT-887

Version 2.55.0¶

Released on 21-05-2023

New features:

Studio: NPS widget (feature flagged) BOT-773
Integrations: generic oauth2 integration provider BOT-824
Builtins: support 'components' argument in whatsapp() function
Builtins: add link_user() function
Contacts: add 'merge users' option

Bugfixes:

Changing of username does not save BOT-812
Show spinner on bot remove dialog

Version 2.54.0¶

Released on 08-05-2023

New features:

Inbox: new LiveView based embeddable chat window (feature flagged) BOT-801
Notes: new LiveView based embeddable notes view BOT-427
SSO: Enable token-based SSO from Coligo desktop
Runtime: add bot.region (Add region setting in bot settings) BOT-772
Studio: Put script title in URL instead of script UUID BOT-787
REST: Extend conversation transcribe endpoint for voicemail use case BOT-797
Voice: Enable Microsoft TTS voices (feature flagged) BOT-246
Voice: use TTS coming from URL in Asterisk adapter BOT-246
Voice: use TTS audio files in separate GCS bucket BOT-799

Bugfixes:

Voice: Fix $no_input event missing on Asterisk adapter BOT-800
Flows: delete button doesn't work in collapsible nodes BOT-782

2.54.1 Bugfixes:

Phone: increase collector timeout to 10s
REST: Fix Audio transcribe endpoint for single-caller wav file
REST: Fix Audio transcribe endpoint with empty call date
Microsoft TTS: Handle non-SSML while adding voice to SSML

2.54.2 Bugfixes:

Facebook: Fix requested page scopes for Facebook Login
Flows: allow adding notes to flows
GPT: Better feedback on request timeout, increase timeout to 60 sec
Provisioning: Allow disconnect identifier from provisioning identifiers page
REST Add 'extra' parameter on transcribe endpoint
REST: Set default call_date on audio-transcribe request
Whatsapp: Change platform templates to UTILITY
Whatsapp: Set allow_category_change while creating platform templates

2.54.3 Bugfixes:

REST: Support data URLs in transcribe endpoint
Phone channel: Fix issue when collector blocks socket test to set up correctly

2.54.4 Bugfixes:

Whatsapp: Change default platform templates, again
Whatsapp: always create new API key when connecting
Whatsapp: support payload on quick reply buttons in templates
REST Transcribe API: always use MP3 as audio URL, add wait_for_completion=true
REST Transcribe API: Add 'locale' parameter, enable STT in multiple locales
Chores: fix CI tests
IDE: Fix Monaco worker path

Version 2.53.0¶

Released on 23-04-2023

New features:

Native support for OpenAI ChatGPT prompts and completions BOT-717
Add created_at and account_name to /admin/channels overview BOT-730
Add contract setting for usage of outbound marketing templates BOT-752
Make operator_status work globally instead of per organisations BOT-756
Contacts Import/Export: add external contact id BOT-770
WYSIWYG editor for markdown in CMS BOT-771
Rich text editor plugin for autocompletes (GPT) BOT-780
show contact cards BOT-781
Implement maxLength in Markdown editor BOT-784
GRID integration: First-class websocket phone channel BOT-786
Inbox Views: create setting to enable in studio settings BOT-790
Enable line wrapping in monaco editor BOT-792
Toggling feature flag removes all organisation settings under 'advanced' BOT-793
Edit manual orders BOT-796

Bugfixes:

Flows: delete button doesn't work in collapsible nodes BOT-782
Inbox Views: data is not loaded when editing existing view BOT-788
Notifications: fix notifications not arriving on default setting

Version 2.52.0¶

Released on 28-03-2023

The main improvements of this release are the addition of a brand-new notification system for the studio, and the refactoring / improvement of the NLP pipeline of the Bubblescript runtime.

Other changes include improvements to the management section to allow more insights in bot usage per order, a new CRM import preview dialog, and various other fixes.

New features:

Runtime: NLP pipeline BOT-719
Inbox: Add badge in main menu to draw attention to new notes and inbox conversations BOT-727
Inbox mention should only show relevant members BOT-775
Flows: Add undo BOT-695
Flows: DTMF option on labels + validation BOT-731
Notifications: Create notification area (dropdown UI) BOT-736
Notifications: Create notification preference page BOT-737
Notifications: Implement escalate notification BOT-738
Notifications: Implement mention BOT-739
Whatsapp: Add QR code to Whatsapp channel config screen BOT-728
CRM: Import/Export: detect , or ; BOT-763
CRM: Import contacts: add intermediate step to verify and correct data BOT-764
CRM broadcast: Make sure to not require the creation of a channel for Whatsapp or Phone when a user.phone is provided BOT-765
CRM: Cosmetic layout change, rename locale label to language
Mobile app: enable downloading of photos (media) by long pressing BOT-766
Management: Change the Account Plan enum BOT-758
Management: Show all orders that are not yet linked as a default order BOT-760
Management: Usage report for billing on manual orders BOT-768
Widget: Leave a message: overwrite existing user properties when provided BOT-777
Build: let 'run all tests' also run auto-generated tests
Build: Only highlight debug line when we are in the proper file
Build: better feedback when tests not found or fail to start

Maintenance issues:

Use OpenAPI validation for webhooks endpoints. BOT-729
Add 10_000 users limit to the bulk templates API BOT-744
Fix insert of conversation counts analytics
Build: reset language server after import

Bugfixes:

Normalize all user keys when creating bot channels BOT-761
WoW column does not show any results. BOT-748
embedded i18n fields don't show their content and validate false in flows BOT-749
Bubble testing is broken BOT-754
Bot crashes the browser when opening the flows BOT-694
Bot channel: refuse to join when frontend not found
Flows: remove unnecessary fields from flow definition

2.52.1 Bugfixes:

Notifications: always broadcast over the channel
Notifications: Send to users without delivery preferences
Bubblescript: Add describe_locale() builtin
NLP: Fix crash in word count when token value was a struct

2.52.2 Bugfixes:

Management: run provisioning directly for manual orders
Management: Add clear button to order picker widget
Management: Do not list archived orders as assignable
Management: Make order picker into a Select2 widget

2.52.3 Bugfixes:

Notifications: fix unable to set muted for non-superusers
Notifications: Fallback to default preferences
Provisioning: Fix edge case for account_id = 1
Studio: Fix news scraper
Runtime: New speechmarkdown (support lang, ipa, voice tags)
Management: Add inserted at and account to channels overview
Management: Omit deleted orders; deprovision sets order to archived

2.52.4 Bugfixes:

NLP pipeline: Do not cache the DF access token

Version 2.51.0¶

Released on 13-02-2023

Bubblescript: Add bml_escape function BOT-680
Bubblescript: Expose Bubble builtin modules as extension modules BOT-724
Inbox: Automatic translation for operator <-> user interactions BOT-700
KV: export doesn't work for large amount of rows BOT-715
Provisioning: Scope the order numbers to the order numbers of the account BOT-714
Runtime: short_link with TTL option for OTP cases BOT-721
Whatsapp: Change category for automatically generated platform templates BOT-723
Whatsapp: Create API for template broadcast and expand its capabilities BOT-696
Whatsapp: normalize user ID (prefix +) BOT-710
Bubblescript: Add module aliases for some builtin modules: Date, Array, Http, String, Map.
Bubblescript: Add the pipe operator, including IDE auto-completion

Maintenance issues:

Remove the sys endpoints BOT-722
Update Reactflow to 11.5 BOT-708
Update React JSON Schema Form to 5.0 BOT-709

2.51.1 Bugfixes:

Teams: Fix crash in conversations list (Make Accounts.get_users resilient against non-UUIDs)
Broadcast API: Fix crash during reporting of operator action

2.51.2 Bugfixes:

Flows: Fix issues with side panel data loading / saving BOT-749
Analytics: fix cronjob BOT-748
Runtime: support writing CSV files with write_script/2
BML: Fix single digits being recognized as emoji

2.51.3 Bugfixes:

Phone: Fix save button on the phone properties form
Whatsapp: Force users to use provisioned whatsapp extension, if any
Fix saving profile information when no profile picture is set
Flows: Fix crash while adding dial: smart node

2.51.4 Bugfixes:

Whatsapp: Change default reengagement template texts
Fix issues with forms no longer validating due to too much data passed in
QnA: Also copy model to published when cloning a bot

2.51.5 Bugfixes:

Fix Advitronics Microsoft tenant SSO token verification

2.51.6 Bugfixes:

Whatsapp: let whatsapp() builtin normalize the phone number
Include .csv extension for import template
Manage: Fix need to click twice on 'Open bot' button
Whatsapp: Selected platform template was not displayed correctly
Whatsapp: fix provisioning callback URL

2.51.7 Bugfixes:

Runtime: Prevent noproc errors from conversation_updated call
Inbox: add context menu for downloading images, audio, video
Implement 360dialog partner API webhook

Version 2.50.0¶

Released on 30-01-2023

New features:

Analytics: users and conversations API endpoints BOT-690
Bubblescript: Allow for more flexible DTMF support BOT-630
CMS: Replace handsontable with BlueprintJS Table2 BOT-669
Flows: fix concurrency lock, fix copypaste BOT-688
Flows: Add a button to preview speechmarkdown in the studio BOT-689
Management: Account owners should be able to configure Archive conversations after X days BOT-463
Management: Environment managers / account owner should be able to enable/disable 2FA BOT-462
Management: Insights into daily active operators to enforce seats limit BOT-668
Management: Quick bot activity indication analytics in administration pages BOT-684
Provisioning: Add Studio Provisioning OpenAPI docs BOT-686
Provisioning: Show raw account_name and wholesaler_name in order overview BOT-685
Provisioning: order workflow optimizations BOT-704
REST API: Tags to trigger webhook BOT-516
REST API: Webhook for mutations on user object BOT-647
SSO: Fix Microsoft Tenant issues BOT-687
Signup: Invites are automatically expired after 30 days BOT-414

Bugfixes:

Flows: Backspace bij lege tekst of ctrl-z zorgt voor error pagina in Dial:smart node BOT-683
Inbox: Clicking on "Conversations" button instead of swiping doesn't work on mobile BOT-691
Provisioning: order not always linked to channel BOT-707
Signup: Dont enforce the user limit during signup BOT-667
Skills: wrong code generated for flow after skill update BOT-562
Tests: Bubble turbo test fails deterministically BOT-693
Tests: Check if multiple submits in a test case works properly BOT-677
Tests: expect :close should check expecting messages on the already sent messages BOT-676
Tests: task __init__ doesn't work in tests BOT-389
Web widget: Input widgets don't render correctly BOT-706
Whatsapp: Remove auto reply check from reengagement and deflection templates BOT-682

2.50.1 Bugfixes:

Webhooks: Add X-Body-Signature
Webhooks: Support bearer token on webhooks
Provisioning: set default provisioning order ID on new contracts
Flows: Support paste on Firefox (ctrl-v only)

Version 2.49.0¶

Released on 09-01-2023

New features:

Allow removing users from management pages BOT-663
Bubblescript: Add max_unknown option to ask that results in answer == :continue BOT-607
Bubblescript: Expose ex_json_schema valid? function BOT-632
Bubblescript: Make error bubble BOT-631
Build: git integration fails when remote has no master branch BOT-641
CRM: Send template instead of broadcast button BOT-383
CRM: Improve CRM export and import BOT-656
Flows: speechmarkdown widget (Voice record or text input) BOT-522
Invite: Add checkbox to suppress sending invitation email while creating invite BOT-660
Integrations: Ability to delete a KV entry BOT-626
SSO for Microsoft B2C auth (Advitronics) BOT-664
SSO: Add advitronics microsoft AD SSO BOT-661
SSO: provider 'skip signup form' using allowlist BOT-666
Signup: Automatically accept all invites by email after signup BOT-665
Whatsapp: templates of type "auto reply". This category doesn't exist anymore. BOT-653
Whatsapp: Handle shopping cart order message BOT-659
Whatsapp: Support 'product' and 'product_list' interactive messages BOT-658
Whatsapp: Support interactive messages BOT-624
Whatsapp: implement user.whatsapp_optout field that blocks outbound messages BOT-636
Whatsapp: change number of channels allowed by client in 360dialog BOT-620

Bugfixes:

API: When event REST endpoint is called with GET, assign payload to nil BOT-645
Bubblescript: expect :close fails BOT-657
I18n field tweaks BOT-639
Inbox: conversations sometimes require reloads BOT-654
SSO: Fix Operator Oauth for integration usage BOT-627
Studio: better warning for empty main file BOT-618
Web Widget: fix embed code so it can be used in the <head> BOT-622
Whatsapp: Support parameters when sending a whatsapp template BOT-595
Whatsapp: adapter should retry and handle 360dialog API errors more gracefully BOT-652
Content: Translations in translation(xls) ui hangs BOT-648

2.49.1 Bugfixes:

Inbox: fix duplicated actions
Inbox: remove infinite load

2.49.2 Bugfixes:

Flows: Node UI labels in links wrong language when single language in UI BOT-615
Bubblescript: tag in on_before task breaks ask timeout BOT-672
Bubblescript: Asserting tags in tests BOT-670
Bubblescript: optional parameters on ask should be ignored when nil BOT-673
Whatsapp: Report errors as delivery status "failed" BOT-674
Email: Optionally encode conversation identifier in the public email address BOT-675
Voice: Add outgoing SIP headers to Asterisk golang adapter BOT-621

2.49.3 Bugfixes:

Flows: Bubblescript input control

2.49.4 Bugfixes:

Studio API: Allow inviting for multiple roles
Skills: always generate files during skill upgrade

2.49.5 Bugfixes:

Skills: add reload button to toolbar
SSO: Fix Ueberauth callback for runtime-defined providers

Version 2.48.0¶

Released on 11-12-2022

New features:

Landing page for orders from operator BOT-525
Studio: Reported GraphQL Error messages are now less technical and contain an ID for later reference.
Make the various environment pickers consistent BOT-613

Bugfixes:

Performance and usage improvements for the admin pages BOT-625
Provisioning order check: only show spinner when loading
SSO: propagate 'p' parameter
Operator SSO: Provide better error message when Operator API request fails
Oban: configure and use cron queue for the nightly jobs

2.48.1 Bugfixes:

Manage: Remove related invites when removing an environment
Provisioning: allow multiple whatsapp channels
Provisioning: Force external identifiers on max 255, truncate order label
Provisioning landing: Change wording when wholesaler not onboarded yet
Analytics: Fix crash in unmatched utterance export
Operator SSO: Change user info endpoint, fix oidc usage warning
Fix script serializer to generate code when data is not equal to nil
Bubblescript: Allow compressed responses (Content-encoding gzip/deflate)
Bubblescript: Support return value argument to continue

2.48.2 Bugfixes:

Widget: Form doesn't render submit button within widget panel BOT-609
Inbox: text search broken for counts query BOT-637
Provisioning: improve the order overview, add connection status icon
Provisioning: fix the assumption about existing provisioning identifiers
Whatsapp: Do not crash on delivery status for unknown conversation

Version 2.47.0¶

Released on 4-12-2022

New features:

Bubblescript: BML: Ignore tokenizations with entities if the query is not requesting them BOT-604
Bubblescript: Offer a function to enable iterating through all files in a folder during migration BOT-606
Manage: Add Delete agency button BOT-608
Manage: Add button Move Environment (to other account) BOT-617
Runtime: Add CDR records BOT-279
Phone: Add headers option to the call control statements BOT-577
Studio: Add request access screen for users to access environments through deep links BOT-579
Bubblescript: Improve primitives for testing BOT-582

Bugfixes:

Make the "Create agency" button create the correct accounts BOT-600
Skills: Disabled skills are not disabled in tests BOT-563
Training: empty training phrase causes save to keep spinning BOT-569
Teams: Attachments don't show in Teams history at conversation opening BOT-598
Bubblescript: Don't let date_parse() explode BOT-611
Flows: Translation button doesn't appear in flows BOT-614
Manage: Move environment doesn't show empty agencies BOT-616

2.47.1 Bugfixes:

Fix React state management issue with ColumnNavigator

2.47.2 Bugfixes:

Fix issue where bot chooser contents was not editable

2.47.3 Bugfixes:

Phone: only match BNS in bot lookup when it has a bot ID configured
Phone: translate 'not found' message in dutch
Provisioning: Better label for MV3 orders
Inbox: Optimize folder counts by showing less more quickly
Inbox: Fix issue where message drafts were saved in all conversations

2.47.4 Bugfixes:

Billing: Do not create charge entries for studio / test sessions
CDR: Align SFTP worker with voiceworks SFTP server

Version 2.46.0¶

Released on 13-11-2022

New features:

Flows: add default labelled links when creating node BOT-570
Integrations: Add export to the KV store BOT-267
Bubblescript: Capture utterances including user choice * BOT-576 - Move environment BOT-509
Studio: Implement TOTP two-factor auth BOT-547
Whatsapp: Support receiving contact cards as fallback text message BOT-585

Bugfixes:

Flows: condition should not allow empty tag list BOT-567
Build: Enable the noUncheckedIndexedAccess Typescript flag BOT-541
Studio: bot selector dropdown should show 'name in studio' BOT-560

2.46.1 Bugfixes:

Appsignal not loading BOT-587
Language server regression with new 1.14.2 / OTP 25.1 BOT-589

2.46.2 Bugfixes:

Build: Allow debugging the master process BOT-581
Flows: Sometimes markdown shows in the UI template BOT-568
Flows: Numeric input explodes in Preview using sandbo channel BOT-573
Whatsapp: media download error crashes BOT-596

2.46.3 Bugfixes:

Whatsapp: Fix issue with creating API key while onboarding

2.46.4 Bugfixes:

Inbox: Fix operator messages appearing on wrong place in conversation
Inbox: Do not let tag messages through when filtered out
Inbox: Fix undefined de-escalation user name in toast notification

2.46.5 Bugfixes:

Provisioning: Implement infinity provisioning orders

Version 2.45.0¶

Released on 25-10-2022

New features:

Flows: Easier sandbox preview for phone / whatsapp channels BOT-519

Bugfixes:

Studio: Clone a bot: make bot name required BOT-506
Studio: Inheritance of bot templates incorrect BOT-520
Administration: Environment manager should be able to see Settings / Extra options BOT-528
Administration: User limit on members page is too strict BOT-533
Administration: Deleting an environment from the manage environments page shows a 404 after the reload BOT-534
Flows: Creating a new bot should not give an error BOT-537
Flows: Wrong language rendered BOT-539
Flows: exclude reserved names to be used as variables in 'assign to' in flow_schema BOT-529
Flows: change dialog names when script is renamed
Flows: fix wrongly generated filename when installing a skill
Flows: fix green 'running' indicator by looking in the dialog stack
Build: Remove resume points BOT-521
Channels: Deprecate Twilio Voice BOT-527
Inbox: Fix error when loading conversation link for deleted conversation BOT-530
Chore: Delete unused tmp_runtime_users table BOT-532
Chore: Upgrade to Elixir 1.14

2.45.1 Bugfixes:

Inbox: Fix JS crash, reading caption of undefined
Inbox: Fix JS crash, reading templatePreview of undefined

2.45.2 Bugfixes:

Bubblescript: inconsistent event behavior BOT-538
Environment: Advanced settings form shouldn't be cashed BOT-546
Flows: Collapsing the script preview sidebar breaks the "Start" button BOT-542
Flows: Force save when clicking play BOT-550
Flows: Removing a node fixes the link between the surrounding nodes but doesn't show it until scrolling. BOT-553
Flows: attribute red styling but no issues BOT-548
Flows: drawing lines needs to go to title bar otherwise does not work BOT-549
Runtime: BotsiWeb.StateStorage cleanup BOT-420
Studio: Agent role see bots with inbox enabled only BOT-311
Studio: Always show app switcher for agency managers BOT-555
Studio: Cloning bot with QnA should not train it after first publish BOT-552
Studio: Remove role column from accounts_roles BOT-544
Telephony channel: Save button doesn't enable at changes BOT-401
Training: Access denied on training as non developer BOT-551
Training: Producer should be able to use training section and create intents. BOT-554

2.45.3 Bugfixes:

Whatsapp: Enable integrated onboarding also outside of operator provisioning BOT-558
Training: Change of intent name in advanced panel allows spaces which it shouldn't BOT-564
Flows: sidebar: check 'deep' fields as well not only toplevel i18n fields BOT-559
Administration: Error in Administration > Channels list BOT-566
Bubblescript: fix parser crash in invalid 'show' options

Version 2.44.0¶

Released on 17-10-2022

New features:

Inbox: Never ending conversation scroll BOT-410
Inbox: De-escalate when conversation is assigned BOT-432
Inbox: show last operator for new conversations BOT-438
Email: Replace cid: links in HTML full_body with data URLs or GCS links BOT-510
REST API: Create endpoint to retrieve a single action BOT-511
Flows: Tag picker control: let "Add" button actually add the tag to tags.yaml BOT-514
Flows: Ability to force front-end in preview BOT-518
Flow improvements / content split out BOT-523
Flows: Visually improve flow condition widget BOT-524
Provisioning: Channels on environment level BOT-425
Provisioning: Whatsapp channels should always be provisioned through the environment BOT-469

Bugfixes:

Notes: Allow Mark as Done on Notes for Operators and Producer roles BOT-517
Build: Generate correct type for UUID scalar in GraphQL BOT-484

2.44.1 Bugfixes:

Fix autocomplete for access expression
Flows: disable notes
Environment: Add filter to members / invites lists
Flows: Only allow graph shortcuts when graph is focussed
Inbox: fix crash when displaying deleted messages
Inbox: Fix crash in displaying user events in conversation history

2.44.2 Bugfixes:

Inbox: Fix missing history when switching conversations
Member list: Fix unique key on roles list
REST API: Use Elasticsearch search query to retrieve action by ID

Version 2.43.0¶

Released on 03-10-2022

Inbox: Download one or more files from media tab BOT-459
Inbox: Team message wakes up the bot BOT-474
Flows: Channel picker improvements BOT-498
Flows: Allow multiple entry nodes BOT-495
Flows: add 'jumps' BOT-496
Whatsapp: improve whatsapp template sending API BOT-479
Whatsapp: Asynchronously augment sent whatsapp template with its text BOT-487
Whatsapp: Reduce nr of 360 calls while sending message BOT-488
Builtins: Add get_phone_number_type BOT-455
Builtins: Add phone_format BOT-447
Builtins: phone_parse default country code improvement BOT-444
Administration: Provisioning API enhancements BOT-467
Administration: Add create agency button in administration BOT-481
Administration: Remember environment when switching from studio to administration BOT-482
Administration: Bots table should prefer the label over title BOT-483
Training: Add intent library BOT-489
CI: Add credo for static code analysis BOT-460

2.43.1 Bugfixes:

Chore: curator remove type name
Fix infinite crash loop when retrieving a token from a nil value
Chore: add elasticsearch reindex definitions

2.43.2 Bugfixes:

Try to add filename extension if it's missing for media download
Fix unable to edit integration secrets
ElasticsearchLogger: only sleep within await after we actually indexed
SMTP: Reject connections with invalid peername
Elasticsearch: prevent crash in caller when ES logger is clogged

2.43.3 Bugfixes:

Accept account_uuid and wholesaler_uuid in provisioning

Version 2.42.0¶

Released on 19-09-2022

New features:

Build: Switch script editor from Ace to Monaco BOT-409
Build: Add editor improvements, autocompletion, inline documentation, type hints BOT-424
Build: Enable "force train" for developers BOT-440
REST API: Add rate limiting to conversation endpoints BOT-396
Administration: Agency view in admin BOT-443
Administration: Extension provisioning API BOT-386
Inbox: Replace normal chat text input with remirror BOT-256
Notes: Show all media in conversation in notes BOT-428
Runtime: Support [phone] in speech markdown BOT-445
Build: Attach debugger / insights into bot process state after the call BOT-419
Whatsapp: Copy 360dialog key (integrated signup flow) BOT-426
Bubblescript: Add 'return' statement to Bubblescript BOT-453

BugFixes:

Inbox: Fix media tab on production and remove feature flag BOT-392
Bubblescript: close function crashes tests BOT-403
Runtime: text_to_speech doesn't work in tests BOT-436
Training: Training isn't automatically started at publish BOT-441

Tasks:

Studio: BluePrintJS upgrade naar versie 4 BOT-429
Studio: Reduce the studio bundle size BOT-411
CI: Make tests run with async: true BOT-306

2.42.1 BugFixes:

Bubblescript: tag side effects ask BOT-402
CMS: Remove dashboard page from menu for Content Manager roles (only) BOT-461
Flows: no i18n in flows when single language is selected BOT-475
Flows: Removing a flow should result in removing the generated file too BOT-465
Flows: the flow order changes all the time BOT-466
Flows: flow control: show ui template when specified BOT-473
Flows: generate 'normal' dialog name as well for flow with system dialog set
Flows: When a Flow YAML is not valid schema, do not let rendering crash
Bot settings: Fix alignment issue in locale selector with formal locales
CMS: Tweak form CSS vertical margins

2.42.2 Bugfixes:

Channels: Fix web widget preview layout
Channels: phone number could not be selected from pool
Flows: fix publish error due to duplicate removal of generated script

2.42.3 Bugfixes:

Downgrade decamelize to fix studio not working on Sarafi / iOS
Teams: Fix showing initial message in inbox history card

2.42.4 Bugfixes:

Whatsapp: Increase timeout for 360dialog partner API requests
Whatsapp: Remove WA contact verification from BotServer startup
Web chat: allow any value as default value in form input
Email: Set a higher maximum size on received emails
REST API: Remove special 'frontend not configured' error tuple
Analytics: fix date range filter

2.42.5 Bugfixes:

Flows: Allow removing a flow from the flow picker
Flows: implement channel guards
Flows: pick channel from allowedFrontends, hide when not applicable
Web chat: Fix non-object default values in form
Web chat: Fix crash in phone number input
Channels: put sandbox behind feature flag

Version 2.41.0¶

Released on 24-08-2022

New features:

New 'administration view which shows an overview of all bots, environments, accounts, users and channels BOT-315, BOT-316,BOT-318, BOT-363
Inbox: Allow chatting with customers using an alias instead of real name BOT-333
Whatsapp: Implement 360dialog partner-integrated onboarding flow BOT-397
Phone: Add announce option to 'dial' BOT-400
REST API: Add conversation and user data as snapshot to notes endpoint BOT-364
Email channel: Re-implement channel transport using SMTP send/receive BOT-235

Bug fixes:

Update Elixir dependencies BOT-309
Remove redundant Elixir code in base bots BOT-365
Oauth link to conversation based on redirect instead of cookie BOT-405
REST: Fix that webhooks could not be changed BOT-406
Bubblescript: Allow elixir functions to overwrite builtins BOT-408
Web chat: Option on item picker multi-select: to make last item exclusive BOT-413
Studio: Nicer messagewhen max contract users reached on invited users BOT-415

2.41.1 Bugfixes:

Builtins: add missing locales to text_to_speech BCP47 function
Password reset: expose password error message
Studio: Prevent EULA / news popups to show excessively

2.41.2 Bugfixes:

Whatsapp: fix display of phone number in studio

2.41.3 Bugfixes:

Inbox: scroll to bottom on new messages and show new message indicator
Inbox: show operator name / pic when 'as:' option is attached to say
Build: Allow developers to force train a bot
Build: Set training flag when updating intents_from scripts
Support [phone] annotation in speech markdown

Version 2.40.0¶

Released on 04-07-2022

New features:

Inbox: add attachments and locations to transcript BOT-329
Inbox: Image popups in conversation history
Inbox: Contacts media overview in sidebar BOT-355
Inbox: Ability to paste images in input bar when replying to chat in inbox BOT-369
Inbox: Initiating a conversation starts it in joined mode BOT-371
Inbox: Add button to send a file attachment
Inbox: Add whatsapp templates button to joined conversation controls
Bubblescript: Change the Bubble run_from behaviour so main is always invoked BOT-282
Bubblescript: add function text_to_speech(sentence, locale) which returns url to audio BOT-354
Bubblescript: Add missing invoke internal dispatchers (invoke location: location etc.)
Platform: Security report tickets BOT-336
Platform: Add liquid as template engine BOT-350
Platform: Remaining security issues from pentest BOT-351
PWA: When pwa splashscreen is configured it should continue the g param when proceeding and not change it to main BOT-358
Flow: Ability to change the ui_schema of flow type properties in a variant BOT-356
Flow: allow ordering of types / variants BOT-359
CMS: Add giphy picker to image picker CMS widget BOT-360
Contacts: Add locale picker when creating a contact

Bugfixes:

Bubblescript: "as:" property of first message in new conversation is showing last operator instead of current operator in web widget BOT-301
Bubblescript: parse error Elixir when using _ BOT-348
CMS: Location picker widget not working BOT-239
Inbox: Operator should be able to "Add contact" BOT-368
Inbox: hide channels button for non-superusers
Phone: change builtin $hangup event implementation to close the conversation
Platform: Make language configurable at bot creation BOT-349
Flows: Temporarily disable the linear flow view

2.40.1 Bugfixes:

Fix issue with bot process migration between feature release

2.40.2 Bugfixes:

Studio: Make studio work on Safari (CSP header fix, JS Intl polyfills)
CRM: Do not show 'start conversation' button when inbox is not enabled
Inbox: Show message text in conversation history even if it has an intent
Inbox: Put user media tab behind feature flag
Runtime: New sworm version, prevent errors in redirect bot
Runtime: ensure_session with non-existing bot gracefully fails
CI: Fix hangouts chat channel test
CI: Fix failing redirect tests

2.40.3 Bugfixes:

CMS: Whatsapp template picker groups available templates by name
CMS: Disable save button as soon as nothing needs to be saved
Inbox: Fix issue where inbox facets were stuck when switching bots
Inbox: Make facets more clear, move 'all' below inbox facets
Inbox: send picked images as images from the 'file' button
Whatsapp: Strip extra spaces / newlines from template parameters
PWA / widget preview: Fix crash due to missing CSP studio endpoint module
Security: Allow blob: in img-src CSP
Telegram: Fix incoming webhook and add tests

2.40.4 Bugfixes:

Whatsapp: Wrap outgoing media in reengagement template when required
Whatsapp: ignore sync presence error when handler process went away
Session startup: do not warm all bot caches

2.40.5 Bugfixes:

Studio API: Add extension provisioning endpoints

2.40.6 Bugfixes:

Remove CSP headers as these are cause for a lot of issues

2.40.7 Bugfixes:

New bubble_match
Whatsapp: Order platform templates dropdown by name
Whatsapp: force create default platform template
Whatsapp: show spinner while platform templates are loading
Stats: Enable per-host metrics for outbound HTTP requests (Hackney)
Office hours / profile: Use own time picker instead of Blueprint's
Show Genesys ICWS channel in "inbox channels" section

2.40.8 Bugfixes:

Settings: Fix access denied check on inbox views for non-producers
Settings: Fix access denied error for Producers on opening hours
Slack inbox: Fix correct EVA Slack app ID

Version 2.39.0¶

Released on 14-06-2022

New features:

REST API: Notes endpoint BOT-330
Inbox: add attachments and locations to text transcript
Show that skills can be updated in bots overview BOT-337
Whatsapp: Buttons to (re)create default templates (re-engage & deflection) BOT-344
Flows: General improvements to flow editor

Bugfixes:

Native app: Fix SSO BOT-338
Whatsapp: Same user on redirected and normal will always forward to redirected BOT-343
Flows: editing moves cursor to end after every key stroke BOT-342
Runtime: Parser speedup by using json_content column BOT-334
Flows: default values not automatically selected BOT-339
Flows: can't switch variant after created BOT-340

2.39.1 Bugfixes:

Phone: Fix determining locale for >2 digit country code (e.g. Finland)
Platform: set bot defaults for essential fields
Skills: fix typography in readme popup
Skills: fix issue where skill with generator was unable to be installed
Facebook: Fix regression in messenger webhook

2.39.2 Bugfixes:

Fix issue where flows skill was unable to install

Version 2.38.0¶

Released on 07-06-2022

New features:

Signup: Ease signup flow for new operators BOT-169
Whatsapp: use presence for 24 hour window BOT-308
Whatsapp: Template picker control for CMS BOT-182
Whatsapp: Remove Gupshup and Twilio adapters BOT-322
Tags: Use two inputs for creating tags in a tag group BOT-312
Analytics: Allow for prefix matching kpi tags BOT-313
Studio: Rebrand the studio BOT-332
Studio: Search on Everything screens BOT-317
Studio: Notes overview in studio BOT-296
Runtime: Serialize data script YAML files as JSONB in postgres BOT-290

Bugfixes:

CMS: Save button gets disabled BOT-326
Skills: task before: :install runs for each skill and not only for to-be-installed skill BOT-327
REST API: Webhook 4xx responses should not be retried BOT-328
Studio: Fix responsiveness on tablets BOT-331

2.38.1 Bugfixes:

Studio: Fix constraint error when adding already existing user
Notes: fix note ACL checks
App: Add route for SSO login, fix SSO on mobile app

Version 2.37.0¶

Released on 24-05-2022

New features:

Studio: Send disconnect instead of reloading when assuming a role BOT-277
Bubblescript: add function to test if a variable is an integer BOT-295
Inbox: Add agent role BOT-303
REST API: Add channel to conversation analytics data BOT-300
REST API: Add webhook when note created BOT-283
REST API: Add webhook CRUD endpoints BOT-285
Platform: Implement webhook retry mechanism using Oban BOT-286
Signup: require to confirm email after regular signup BOT-298

Bugfixes:

CMS: Invalid form shouldn't be saveable BOT-281
IDE: syntax highlighting __init__ BOT-310
Fix OAuth error on token expiry BOT-289

2.37.1 Bugfixes:

REST API: Fix outgoing webhook for user actions

2.37.2 Bugfixes:

Platform: Fix issue when Elixir module was compiled inside transaction
Platform: Fix issue with reporting Oban exceptions

2.37.3 Bugfixes:

Remove cache distribution to other nodes

2.37.4 Bugfixes:

Fix for keeping sessions for anonymous callers

2.37.5 Bugfixes:

Inbox: Fix issue where agent roles leaked across environments
Inbox: Fix deep link to inbox conversation
CMS: Fix issue with save button staying disabled

2.37.6 Bugfixes:

Add support for push registrations and navigation in native app

2.37.7 Bugfixes:

Inbox: Add Apple App site association for mobile app
Inbox: Fix issue with inbox facets not loading on mobile

Version 2.36.0¶

Released on 13-05-2022

New features:

Whatsapp: Show text content from sent whatsapp template BOT-260
Runtime: Strip __struct__ from messages leaving the platform BOT-132
Runtime: Date functions to accept "YYYY-MM-DD" format BOT-134
Runtime: In place update of field in record BOT-202
Runtime: Per-bot key/value store BOT-259
Runtime: Expose bot.frontends variable and {{bot}} variable in migrations BOT-287
Runtime: add task __init__ BOT-268
Web widget: QR code in closing control BOT-214
Analytics: Only show KPI tags in hover graph BOT-133
Channels: Bring-your-own Mailgun account BOT-128
Channels: Remove feature flag for multiple inboxes on external channels BOT-271
REST API: Conversations summary API endpoint BOT-284

Bugfixes:

Inbox performance BOT-213
Dialog / task browser BOT-243
Tags starting with number result in strange tags BOT-244
Whatsapp QR link doesn't work anymore BOT-280
Perform fewer studio rerenders by updating useSelector BOT-261
Improve GraphQL performance BOT-262
Conversation should be readable without write permissions BOT-272
Close user's sockets after updating that user BOT-273
Less privileges on Operator role BOT-274

2.36.1 Bugfixes:

Web client: Fix crash in close control without button
Inbox: Fix too broad web-client CSS rule for annotation font size
Bubblescript: "invalid function call" was reported in some edge cases
Bubblescript: Cleaner rendering of "invalid function call" errors

2.36.2 Bugfixes:

Whatsapp: Fix splitting name with newline BOT-294
Whatsapp: Add reporting metrics to 360dialog calls
Studio: Gracefully handle temporary OIDC errors BOT-297

Version 2.35.0¶

Released on 21-04-2022

New features:

CMS: Add create option in Tag picker BOT-241
CRM: Export to Excel instead of CSV BOT-217
Email: Middleware to transform normal text messages into proper email templates BOT-223
Inbox: Conversation sidebar should be collapsible BOT-204
Inbox: Make inbox conversation counts relative BOT-196
Inbox: Make the conversation detail actions a menu BOT-211
Inbox: Showing activity (new messages) on conversation BOT-194
Inbox: Team Chat BOT-210
Inbox: Mentioning colleagues to add them as watchers BOT-193
Inbox: Watch conversation BOT-209
Runtime: Send WhatApp template from Bubblescript BOT-236
Whatsapp: truncate too long strings and lists of items BOT-183
Flows: Add entry node type
Flows: easier creation of nodes by dragging links

Bugfixes:

Runtime: BML regex not working BOT-111
CRM: Apply filter to Export BOT-216
Visitors: Live view is broken BOT-229
Training: Learning tab keeps spinning BOT-231
Inbox: click to unset inbox filters BOT-251
Inbox: replace react-rte with remirror BOT-222
Inbox: hide sensitive information in HTTP dialog BOT-137

2.35.1 Bugfixes:

CI: Add locales to docker image

2.35.2 Bugfixes:

Email channel: Bring-your-own Mailgun account BOT-128
Runtime: whatsapp() should use integration token BOT-258
Inbox: Remove feature flag for multiple inboxes on external channels BOT-271
Inbox: Conversation should be readable without write permissions BOT-272

Version 2.34.0¶

Released on 31-03-2022

New features:

CMS: Improve flow editor with a graphical node editor view
Inbox: Improved inbox layout for better filtering of conversations
Inbox: Added 'custom views' to inbox filters
Runtime: Introduce 'redirect' keyword; allow redirecting on location and attachment, allow tag: keyword

Bugfixes:

Whatsapp: item_picker: use button_label for button caption
Whatsapp: use templates from the adapter of the originating conversation
Runtime: fix waking redirected conversations up from inbox
NLP pipeline: Do not strip markup unless we are testing

2.34.1 Bugfixes:

Actually merge develop branch

2.34.2 Bugfixes:

Put new inbox escalation link behind environment feature flag
Studio: show new release popup and reload browsers when studio has upgraded

2.34.3 Bugfixes:

Inbox: hide HTTP requests from inbox when annotations are not shown
Inbox: Remove duplicate history on socket disconnect
Inbox: white background for the conversation list
Inbox: fix unset delivery status flag, remove obsolete GQL fragment
Inbox: support retrieving upload url through conversations channel
Inbox: fix showing delivery status flags
Inbox: render current channel in conversation details
Inbox: show the channel icon in the user conversations list
Admin: fix scroll in tags / bots picker popover
Sandbox: Allow :crypto.hash functions in Elixir

2.34.4 Bugfixes:

Whatsapp: make item picker work inline (BOT-220)
Whatsapp: set preview_url parameter (BOT-225)
Email: add full_body_mime to message data (BOT-129)
Email: Allow request payloads of up to 50 MB (BOT-185)
UI: Fix automatic scrolling in large popovers (BOT-219)
Nudges: add within_office_hours variable (BOT-221)
Contract settings: fix developer setting (BOT-203)
Widget: Fix nudge width on mobile (BOT-174)
Inbox: fix conversation scroll / infinite loading (BOT-200, BOT-205)
API: Distribute cache amongst nodes for memoized branch collector response
Inbox: fix crash with empty cc / bcc in conversation history
PWA: Add ua_tracking_id as allowed yaml value

2.34.5 Bugfixes:

REST API: Add channel type to webhook payload (BOT-226)

2.34.6 Bugfixes:

Phone: Accept 'onbekend' as anonymous number
Inbox: retrieving WA templates should not show error when WA is no longer connected
User lookup: Ensure the requested user_frontend exists

Version 2.33.0¶

Released on 14-03-2022

JIRA overview

New features:

A new way of writing conversations using the graphical Flow editor
Improvement of inbox filtering syntax
Allow filtering by channel in search box
Configurable fields for conversations in the inbox sidebar
Tag groups are now of type single/multiple/bare
Add transcribe function to bubble builtins
Make conversation channel compatible with @botsquad/web-client
Improve new conversation button

Bugfixes:

Allow invalid studio.yml while importing
Utterances scrolling
Do not crash bot channel terminate when live_debug is not set
Whatsapp: show loader while channel is connecting
CMS drag and drop stopped working after IDE panel size change
Whatsapp: feature matrix: added max 10 items to message for item picker

2.33.1 Bugfixes:

Fix issue with bot publishing when generated files were present

2.33.2 Bugfixes:

Support Swedish in UI
Fix issue with template bots setting
Remove hideInput from redux, no longer needed by @botsquad/web-client
Prevent crash when template bots setting is nil
New @botsquad/web-client
Allow redirect to external page after SSO

2.33.3 Bugfixes:

Whatsapp: create conversation always creates 'main'
Whatsapp: conversation is always initiatable
Remove generated scripts only from GraphQL
Conversation fulltext search on studio columns

2.33.4 Bugfixes:

CMS: Do not clean up orphaned scripts for now
CRM: Add email and phone to add user dialog
CRM: Allow operators to create users
Inbox: Conversations list is shown according to selected inbox tag
Inbox: Make data/tags button visible for everybody
Whatsapp: Re-engagement message also sent for new conversations
Only automatically delete generated bubblescript
Conversation not loading on refresh

2.33.5 Bugfixes:

CRM: Initiate conversation now normalizes Whatsapp number
CRM: Add user now shows side panel after user create
Runtime: Prevent hard crash when xml_parse fails

2.33.6 Bugfixes:

Move bot activitylog test
Add activity log entries when moving bots between environments
Build: False "This bot contains errors" message
Whatsapp: send template text along to be able to render it

2.33.7 Bugfixes:

Studio: Fix Safari by downgrading decamelize
CI: Use multi-project pipeline for triggering integration tests

2.33.8 Bugfixes:

Extend sip registration pool enum, fix retsiger provisioning API

2.33.9 Bugfixes:

New BML to fix issue with regular expression matching

2.33.10 Bugfixes:

Whatsapp: Fix regression with locale_override parameter

2.33.11 Bugfixes:

Added 'tag' and 'message' options to conversation redirect
NLP pipeline: Do not strip markup unless we are testing
New MS Teams CI token

Version 2.32.0¶

Released on 21-02-2022

JIRA overview

New features:

Web client: New Date picker input method for selecting a single date
Web client: New Date picker form widget for selecting a date inside a form
Bot developers can now attach the debugger to a running conversation to gain insight in how the bot is behaving on "live" conversations.
New settings screen to define groups of tags for a bot. For each tag group it is possible to specify where it should be displayed: in the analytics section, on the dashboard or in the conversation sidebar. The studio inbox as well as any external inboxes (MS Teams) are now divided into sections based on the Inbox tag group.
A new tag_picker CMS widget can be used now to pick any tag that is defined in the Tags settings.
On the environment members list it's possible to specify which user gets notifications of escalations of which inbox.
Skills can now perform a Bubblescript task when they install using task migrate_to: :install
Whatsapp: When you connect the Whatsapp channel, it will automatically create reengagement templates that it will use when an operator engages with an expired conversation.
Inbox: render all details from sent and received emails
Added a channel feature matrix; work-in-progress, not all channels are documented yet.
Bubblescript: implement extract_all/2 function
Bubblescript: add typeof/1, string?/1, map?/1, list?/1

Bugfixes:

Text transcript: fix message times
Pressing save on the identity page when the bot title was empty would crash the studio
Email: Fix issue with email encoding in recipients list
Email: Change email input control to react-rte
CRM: phone field is now also searchable in the contacts section
Refactor internal JSON schemas
Whatsapp: Don't start process when contact verification fails
MFA: Store code in cache instead of session

2.32.1 Bugfixes:

Fix incorrect JSON schema for studio office hours

2.32.2 Bugfixes:

Fix typo in email labels schema

2.32.3 Bugfixes:

Fix Issue with QnA not training when negative utterances present

2.32.4 Bugfixes:

Increase timeout for HTTP requests to 360dialog and MS teams

2.32.1 Bugfixes:

Settings: Incorrect JSON schema of office hours

2.32.2 Bugfixes:

Remove old tag icon in migrate script
Fix typo in email labels schema

2.32.3 Bugfixes:

Issue with QnA not training when negative utterances present

2.32.4 Bugfixes:

Increase HTTP timeouts for Teams & 360dialog

2.32.5 Bugfixes:

Inbox: Determine the right tab

Version 2.31.0¶

Released on 26-01-2022

New features:

Support for Instagram Messaging API for Professional accounts (contact us)
Whatsapp: support for interactive messages and handling template button clicks
Whatsapp: support for user-deleted messages/media
Inbox: for conversations on the email channel, a new email compose UI is shown
Web-client: added a IBAN input type to forms
Web-client: support text tooltips using the Markdown link tag
Web-client: support markdown inside quick replies

Bugfixes:

Web-client: Fix incorrect rendering of dates due to dashes being stripped by speechmarkdown-js
Inbox: Increase the conversation and history page sizes
Inbox: center-align tags in conversation history
Inbox: render operator initials on same line as user name
Teams: Do not cut off external inbox tags
Build: Update buttons snippet, make Ace editor snippets work again
Build: Phone input styling in script preview

2.31.1 Bugfixes:

Instagram: Ensure we don't start a process for ourselves
Instagram: Fix page permission for linking Instagram

2.31.2 Bugfixes:

Instagram: implement story replies
Instagram: implement story mentions
Instagram: fix issue with long profile picture URL

2.31.3 Bugfixes:

Facebook login: Only request email scope on login through Facebook

2.31.4 Bugfixes:

Host SDK: Add locale attribute to force initial conversation language
Messenger / Instagram: Set inbox presence to online
Phone channel: add editable phone number when type != pool
REST API: Add query string parameters to event payload

2.31.5 Bugfixes:

Make phone nr editable for non-pool numbers
Conversation history: copy event payload to clipboard on click

2.31.6 Bugfixes:

Email channel: allow multiple from addresses

2.31.7 Bugfixes:

Update bubble_match, treat every message as 1 spacy sentence
Whatsapp: send $unsupported_message
Import: Ensure zip files from gitlab import correctly

2.31.8 Bugfixes:

Update bubble_lib to fix XML building when UTF-8 is present
Prevent more Kernel calls to be called in Elixir blocks
Fix web client CSS variables (update web client dependency)

2.31.9 Bugfixes:

Web client: Fix dates accidentally formatted in Arabic
Web client: Fix UI label localization for formal locale variants
Phone: allow to save phone number on all phone types
Whatsapp: Don't start process when contact verification fails
Integrations: Fix crash when only secrets were present

2.31.10 Bugfixes:

Build: fix crash in script preview

Version 2.30.0¶

Released on 12-01-2022

New features:

Phone: Option record: true to dial command, to collect call recording and transcript
Web chat: @botsquad/web-client library refactored to use Typescript instead of Javascript
Widget: Unread message count indicator is now colored red
REST API: Add endpoints for Whatsapp template management
Whatsapp-to-teams: Show feedback in Teams when WA message cannot be delivered
Whatsapp-to-teams: Allow escalation to multiple Teams channels
Build: Add support for Operator login from bot integrations

Bugfixes:

Profile: Fix scroll behaviour
Studio GQL API: Fix query error on malformed bearer token
Channels: Fix bot switching behaviour

2.30.1 Bugfixes:

Teams: fix escalation race condition
CRM: Fix user sidebar tags wrapping
CRM: Reload CRM users after delete

2.30.2 Bugfixes:

Address issue with Whatsapp-to-Teams solution

2.30.3 Bugfixes:

Address another issue with Whatsapp-to-Teams solution

2.30.4 Bugfixes:

Fix race condition in Whatsapp-to-Teams solution
Fix issue with escalating to external inbox with tag

2.30.5 Bugfixes:

Email: Fix parsing of incoming email body

2.30.6 Bugfixes:

Runtime: Duckling uses current time instead of start of day. Add @duckling_reftime "start_of_day to change back to old behaviour.

Version 2.29.0¶

Released on 8-12-2021

New features:

Channels: New email channel to send and receive email messages in the bot (feature flagged)
Inbox: new tab with closed conversations; remove 'Archived' tab.
Runtime: new close command to close a conversation for good
Runtime: new refer command to redirect a phone call to another number
Runtime: 'dial' command now optionally takes a timeout: parameter
Runtime: Add get_operator_by_uuid builtin function
Auth: allow login/signup through Operator SSO
Platform: Upgrade to Elixir 1.13.0

Bugfixes:

Environment settings: Constrain height of accessible bots picker popover
Channels: PWA editor does not ask for save when switching between bots
Channels: Fix React crash while switching between bots
Web client: Numeric input: align center, no height maximum
Web client: Correctly format dates when entered in forms
Phone channel: Annotate and tag collector timeout in chat stream
Settings:: Fix crashing office hours and inbox settings editors
Channels: Fix enabled channel sorting

2.29.1 Bugfixes:

Disallow slashes in created Elixir modules
Simplify studio bot switching behaviour
Do not close conversations on redirect

2.29.2 Bugfixes:

Channels: For phone/whatsapp, disable add channel button when limit reached
QnA intents refused to start training
Facebook: add pages_messaging to login scope
Web client: fix issue with form buttons disappearing in embedded chat

2.29.3 Bugfixes:

Phone: Ensure that on collector timeout the error tag is set
Inbox: do not show closed or conversations in inbox

2.29.4 Bugfixes:

Facebook login: fix access token JSON serialization
Slack: Fix channel adapter crash
Inbox: perform the correct access control check for handling conversations

2.29.5 Bugfixes:

Fix Facebook Messenger channel by removing unneeded graph API call

Version 2.28.0¶

Released on 18-11-2021

New features:

Widget: Show QR code on desktop for sending message to Whatsapp
Channels: Internal bot-lookup system revamped ("BNS" Bot Name System); used by PWA, REST API, phone adapters, sandbox adapter
Channels: New 'sandbox' adapter to enable one to test a bot before deploying to an actual channel
Skills: New store system that allows for publication and versioning of skills
Skills: Improved parsing / skill upgrading performance
REST API: Add QR code endpoint supporting PNG and SVG

2.28.0 Bugfixes:

Widget: Fix rounded corners of buttons template element
Phone channel: Fix SIP registration polling ACL rule for developer/producer role
Phone channel: Use regex validation for SIP username, contact and hostname
REST API: Always return default profile picture on bot endpoint

2.28.1 Bugfixes:

Whatsapp: studio did not load bots with whatsapp channel

2.28.2 Bugfixes:

Widget: Drop $ from builtin leave_message event name
CMS: Expose data_script_title in the script generator Mustache variables

2.28.3 Bugfixes:

CMS: Fix inconsistent states in forms while bots are training
Runtime: pre-fill the bot caches from other nodes on node startup
Runtime: Do not invalidate the bot cache on each new chat
Runtime: Increase query timeout to 15s
Whatsapp: strip locale to base language for template sending
REST API: Fix conversation action reply encoding

2.28.4 Bugfixes:

Reverted: CMS: Expose data_script_title in the script generator (fix pending)

2.28.5 Bugfixes:

REST API: Allow webhooks to filter on user, operator or all actions
Channels: Show sandbox when any allowed channels are sandbox capable
Channels: Show Bot ID on phone frontend page for linking
Build: Always read allowed_frontends and allowed_inboxes from studio yaml
Build: Show emit as console message instead of snackbar
Build: Content mode in script editor did not block edits outside strings
Settings: Flush bot cache when updating suspended flag

Version 2.27.0¶

Released on 01-11-2021

New features:

Studio: The port of all studio code to Typescript has been completed
Studio: Add resizable panes to inbox, build, training and content sections
REST API: Add event endpoint for use by webhooks
REST API: Allow passing the API key as part of the URL instead of request header
Runtime: Uploaded user attachment messages containing data URLs are moved to Google Cloud Storage
Use GCS and imgproxy server for all uploaded images / thumbnails

2.27.0 Bugfixes:

Studio inbox: prevent duplicate push notifications

2.27.1 Bugfixes:

Analytics: Fix Crash in utterance analytics
Inbox: fix GraphQL crash with missing external operator ID
Runtime: do not start stopped bot processes on reconnect
Bot: Do not default to studio-builtin profile picture
Runtime: distribute memo results over the cluster

2.27.2 Bugfixes:

Revert "Cache: distribute memo results over the cluster"

2.27.3 Bugfixes:

Analytics: Fix crash in utterance analytics detail
CMS: Fix crash in drag-and-drop item reordering

2.27.4 Bugfixes:

Syntax server: fix TODO scanning, put search index in ETS

Version 2.26.0¶

Released on 04-10-2021

New features:

Studio: split the settings tab into Settings, Channels and Integrations top-level items. The new channels page now also contains the configuration settings for inbox-channels (Teams, Slack, Studio inbox). Settings that are related to installed skills are now also shown under the settings page.
Studio: support for login and signup via external SSO providers. Initially, Microsoft, Google and Facebook authentication are supported.
Studio: tweak the "SaaS" contract profile, showing only those settings that make sense for running a saas-bot like the Teams-to-Whatsapp solution.
Teams: show conversation history in the conversation card

2.26.1 Bugfixes:

Widget: Show privacy policy link
Studio: enable editing of privacy policy link label
Studio: Fix issue where cloning a bot lead to an unrecoverable error
Runtime: expose bot.privacy_url in Bubblescript
Signup: Fix accepting invitations
Whatsapp: also set correct initial locale when starting with template message
Whatsapp: set initial locale based on user's phone number
Build: Fix timing issue in intents test

2.26.2 Bugfixes:

Prevent Ecto mixed key error when starting conversation
Chat / phone: Allow start with struct-message
TTS: Fix JSON encoding for TTS timepoint structs
Google Assistant: Fix crash when requesting unsupported input method
Always show all allowed inboxes; remove feature flag from ICWS

2.26.3 Bugfixes:

Bubblescript: Fix edge case with dialog label trigger and wait control
Studio: explicit garbage collect in syntax server processes
PWA: Disallow underscore character in subdomains

2.26.4 Bugfixes:

Inbox: show most annotations to normal users (mail sent, message errors, etc)
Bubblescript: HTTP: Prevent decoding of empty response body
Bubblescript: HTTP: Omit large request/response bodies in side effect
Whatsapp: annotate media errors in the message stream

2.26.5 Bugfixes:

Runtime: Allow sms_notify() without token, add rate limit
Runtime: Add rate limit to mail()
Runtime: Increase query() timeout to 5s
Studio news: Fix scraper
Whatsapp: Improved 360dialog incoming error handling

2.26.6 Bugfixes:

Widget: Leave message creates note inside bot process
Inbox: Fixed canned response autocomplete losing focus
Inbox: Fix showing HTTP request dialog in case of timeouts
Admin: properly show and update 'archive after' setting in contract editor
Runtime: Archive conversation immediately after session stop when archive_after == 0
Session archiver: remove user-uploaded images and files

2.26.7 Bugfixes:

QnA: do not train when there are only fallback intents
Widget: hide privacy link when home tab is open; fix message close
Session archival: also scrub user after immediate cleanup; fix prod scenario
Support studio links with '_bot' in them instead of bot ID

2.26.8 Bugfixes:

Inbox: Fix conversation transcript download

2.26.9 Bugfixes:

Studio: Fix zipfile import by removing mime type check
Bubblescript: Add insecure: true option to HTTP calls for bypassing SSL check

2.26.10 Bugfixes:

Widget: disallow uploading of files > 10MB on web chat
Widget: show messages with a single emoji larger
PWA: Fix deep chat links to specific conversations
Studio: load correct environment when opening a studio deeplink
BML: Support Emoji matching in sentences

2.26.11 Bugfixes:

Widget: send the filename as the attachment caption when uploading a file or image
Teams: support receiving non-image files
Teams: support receiving location pins (as maps URL)
Phone: keep user ID consistent for anonymous users across API requests
Utterances analytics: Fix Elasticsearch query
Utterances analytics: Show for bots that have any intent

Version 2.25.0¶

Released on 14-09-2021

New features:

Web widget: Bundle splitting added to make chat widget load much faster
Web widget: improve several issues found in Lighthouse benchmark
Bubblescript: Add get_conversation_transcript() builtin
Bubblescript: Add number_format() builtin
REST API: Add text version to conversation history endpoint
Dialogflow: Switch default agent to eu-west1 zone

Bugfixes:

Bubblescript: allow in operator to work on intents
Phone channel: randomize user id of anonymous caller IDs

2.25.1 Bugfixes:

Phone adapter: Implement the $hangup event for all bots which stops the conversation

2.25.2 Bugfixes:

Web widget: Fix issue with display of links
Fix get_conversation_transcript function

2.25.3 Bugfixes:

Fix connecting bots to Facebook messenger

2.25.4 Bugfixes:

Studio: Log GraphQL query/mutation metrics

Version 2.24.0¶

Released on 11-08-2021

New features:

Upgrade to Elixir 1.12 and Erlang/OTP 24

Bugfixes:

Setting up and testing MS Teams as external inbox was only possible for super users

2.24.1 Bugfixes:

Fix issue with encoding HTTP side effects in rest API controller

2.24.2 Bugfixes:

Fix docker build issue

2.24.3 Bugfixes:

Fix OAuth issue due to new OTP version

2.24.4 Bugfixes:

Runtime: Add http_head() function to Bubblescript
API: Remove binary response data from HTTP side effect
NLP: Replace ß with ss in german text before sending to Duckling

2.24.5 Bugfixes:

Contracts: Don't count agency roles as seats
Intents: QnA intents were not resolved for bots in formal language variants
Intents: Fix DOM warning in entities overview
SSML: Only add automatic pause for commas followed by a space
Dialogflow integration: Add europe-west1 zone
Bubblescript: send empty request body in http_head
Widget design config: Put save button in the dialog footer of the labels dialog
Widget design: Allow widget contact form labels to be customized
Studio styling: Make scrollbar better visible

2.24.6 Bugfixes:

Bubblescript: Support expecting: :file, :video and :audio in ask

2.24.7 Bugfixes:

Dialogflow: fix fall back to builtin intents when using formal language variant

Version 2.23.0¶

Released on 15-07-2021

New features:

Inbox: Add Genesys ICWS inbox adapter for handling live chat
Bubblescript: Add visitor as toplevel variable to runtime
Bubblescript: Remove session_id as predefined variable

Bugfixes:

Conversation analytics: Hide charts when serviced / engaged == 0
Scripts parser: prevent adding operator_join script from subfolders
Fix OpenAPI spec parameter naming

2.23.1 Bugfixes:

ICWS: Add logging around starting escalation

2.23.2 Bugfixes:

Inbox: send web push when conversation does not have the focus
Inbox: when user is edited in sidebar, update is broadcasted to chats

2.23.3 Bugfixes:

360Dialog: prevent crash on invalid wa_id
ICWS: Prevent race condition
Inbox: Prevent crash in operator notifier

2.23.4 Bugfixes:

Fix issue while upgrading skills
Fix docker build issue

2.23.5 Bugfixes:

Fix docker build issue

2.23.6 Bugfixes:

Studio config: always retrieve some settings from yaml file

2.23.7 Bugfixes:

Teams: Fix installation of agent with /escalate command

2.23.8 Bugfixes:

Signal receiving audio recordings in phone webhook

Version 2.22.0¶

Released on 09-07-2021

New features:

Analytics: new conversations breakdown with live chat vs automated
Analytics: add last 14 days preset
Widget: support continuing conversations from the notification email

Bugfixes:

Fix crash while rendering list / template components in inbox
Analytics: fix boundary issues in DateFilter

Version 2.21.0¶

Released on 22-06-2021

New features:

Added new External Inbox for Slack, like teams (feature flagged)
Slack: Implement new adapter based on Event Subscriptions webhook
Analytics: New 'Inbox' analytics view to show daily inbox activity
Studio publish button now shows a modal dialog while publishing

Bugfixes:

Analytics section of the studio converted to Typescript and addressed cases where no data was shown
Raise error in Bubblescript when max execution counter is hit for better introspectability
ACL: administrator permission is implicitly inherited from agency role
Archived conversations from inbox are also shown in archived list

2.21.1 Bugfixes:

Add OAuth flow to slack apps so they can be distributed from the slack app store into other workspaces

2.21.2 Bugfixes:

Add 'visits' as analytics metric on dashboard and in analytics tab

2.21.3 Bugfixes:

Fix sending of escalation email to operators

2.21.4 Bugfixes:

Fix slack OAuth installation URL

2.21.5 Bugfixes:

Teams: Support media captions on incoming messages

Version 2.20.0¶

Released on 11-06-2021

New features:

whatsapp: Add support for sending Whatsapp templates via 360dialog
inbox: Show incoming media / audio in conversation

2.20.1 Bugfixes:

Teams: return the response when we get an empty response
Add missing MS Teams feature flag setting

2.20.2 Bugfixes:

Whatsapp: add locale_override parameter for text templates
Runtime: Fix hackney checkout_timeout error

2.20.3 Bugfixes:

Put Teams API calls in separate HTTP pool

2.20.4 Bugfixes:

Inbox: align operator joined status
Inbox: Implement sending Whatsapp templates
Inbox: Disallow inbox join when whatsapp passed the 24h limit
Inbox: Auto-leave whatsapp conversations after 24h of non-user activity
Inbox: Skip $operator_join event when already-joined process is resumed
360dialog: Annotate delivery errors in chat stream
Runtime: Let history requests come from Elasticsearch HTTP pool

2.20.5 Bugfixes:

Inbox: Expose conversation.operator for non-inbox operators

2.20.6 Bugfixes:

Fix for null image caption in operator image upload

2.20.7 Bugfixes:

Inbox settings: fix issue where empty tags were considered
Inbox settings: Fix invalid default office hour
Add operator.name back in graphql schema to fix inbox app
Studio: Fix conversation message ordering for live chats

Version 2.19.0¶

Released on 04-06-2021

New features:

Added separate inbox settings tab to enable the studio and MS Teams inbox
Analytics: Use a fitting color palette for all charts
Add bot sidebar in 'everything' section
Fix hanging studio when error in intents yaml script
QnA: Also train a lowercased, question-mark-stripped utterance
Pass more information through about studio user to studio support bot

Bugfixes:

Various tweaks for Microsoft Teams integration
Better design for visitor sidebar 'page view' event
bot channel: Save all 'user.*' fields from connect into user_data
Widget: do not set cookie when userId config parameter is passed
Widget: do not display danish phone number in local format

2.19.1 Bugfixes:

Visitors channel: allow user_info to be passed in
Also invalidate when negative utterances are changed
Improve advanced organisation settings form
Restore MS Teams inbox feature flag

2.19.2 Bugfixes:

Fix ReactJS crash in /qr backchannel page

2.19.3 Bugfixes:

Add a warning when teams API returns unexpected empty response
Fix CRM broadcast with custom events / forms

2.19.4 Bugfixes:

Fix utf-8 encoding of all utterances export; use .xlsx instead of .csv
Add confidence column to utterance export
Fix javascript error in utterance analytics detail

Version 2.18.0¶

Released on 28-05-2021

New features:

Handle live chat conversations via Microsoft teams (beta)
REST API: Add conversation history API endpoint
Answers skill: Support negative utterances
Skills: Add optional readme file; show it while installing and on dashboard

Bugfixes:

Whatsapp 360dialog / gupshup: fill user.phone variable
Also kick off nudge flow when clicking widget button when nudge is showing
Remove QnA intent feature flag
Training: Train button shows error message when there is only one intent
Phone: Remove superuser check from trunk connect option
Inbox: fix buttons overlapping text input area
write_script builtin: run through normal 'script updated' function after write

2.18.1 Bugfixes:

Fix the duckling reftime to midnight for date calculations

Version 2.17.0¶

Released on 10-05-2021

New features:

Initial support for 360dialog as Whatsapp provider
Support for media captions
Whatsapp providers 360dialog and Twilio send message status changes on REST webhook
Dashboard: add button to re-show readme file again
Build: Allow bot builders to configure which channels a bot can be connected to
Bot settings and studio settings now do not allow saving when invalid data is entered

Bugfixes:

Widget: Optimize widget JS bundle size (972K -> 473K)
Widget: Fix issue where translated nudge texts were not shown
Studio: remove link to help page on bots grid
Studio: Open external help page in new window
Studio: Fix issue where access log was created when script was not changed
Invalidate training when changing locales
Replace T&C with EULA in studio
Never use an existing organisation when creating a new org while signing up
Studio: Fix error popup in conversation log
Put create agency button behind superuser check
Fix 'assume roles' button in members list

2.17.1 Bugfixes:

Web widget: Fix JS error in non-chrome browsers

2.17.2 Bugfixes:

Add visitors tab to inbox / crm page
Studio: Allow producers to create bots
Add tests to see if webhooks arrive
Whatsapp Twilio: Properly handle file, audio, video, contact and image attachments
Reorganize REST API connect page
Remove superuser check from Whatsapp connect page

2.17.3 Bugfixes:

Log outgoing webhook requests and their response code
whatsapp: fix sending of double newline in markdown messages
twilio: remove the leading + from the user ID
360dialog: receive all messages for all contacts
360dialog: handle video, stickers, documents
360dialog: save mime type in attachment metadata
360dialog: handle receiving locations
360dialog: handle sending locations

2.17.4 Bugfixes:

Improve structured logging to Google Cloud

2.17.5 Bugfixes:

Improve database performance for inbox
Whatsapp: Pass original message through to adapter
Webhooks cache: Add dependency on bot_id
CMS data: Skip ID uniqueness check for nil IDs

2.17.6 Bugfixes:

Bubblescript: 'ask' labels are now matched on their literal text

2.17.7 Bugfixes:

URLCache: Move to GCS and make bot-scoped
URLCache: Fix issue with wrong URL extension for some content types
360dialog: Fix sending outgoing file attachments

Version 2.16.0¶

Released on 26-04-2021

New features:

REST API: Expose sending both operator and user actions through the Conversations endpoints
Initial bot integration with Microsoft Teams
Initial support for adaptive cards in Bubblescript
Support phone number input in forms in web widget
Builtins: let get_available_operators() return the operator presence status
CMS: Add new widget: phone_number_or_extension

Bugfixes:

Fix ACL issue when bot note no longer had a corresponding conversation
CMS: Fix initialization issues with Human ID and Auto UUID fields
Expose the nudge title to Bubblescript after user clicks it
Mustache: render a nil value as empty string
Bubblescript: Catch error in branch stmt with missing branches
Continued the conversion of studio components to Typescript

Version 2.15.0¶

Released on 22-03-2021

New features:

Phone adapter: allow specifying SIP registration credentials
New provisioning REST API with two endpoints:
retrieving SIP registration credentials by pool
setting SIP registration status
Training: Intent details are now editable in collapseable widget instead of popup
Expose conversationNotesByBot() GraphQL endpoint in Management API
Bubblescript: add unset statement
Support for skill migrations

Bugfixes:

Replace YamlEncoder with Yml library
Sandbox: Fix calling plain erlang functions and dynamic function calls
Expose raw string value on matched BML Duckling/Spacy entities
Only send email/sms notifications when an operator leaves messages
CMS: Fix over-eager triggering of form dirty tracking
Fix bug in chat widget where user's last name was always required in contact form
Do not send automatic re-engagement emails for bot messages not triggered by an operator

2.15.1 Bugfixes:

Downgrade Timex library to deal with changed WDsun formatting semantics
studio: Fix race condition in skill upgrade cache invalidation
studio: Convert BotsPage to typescript

2.15.2 Bugfixes:

Phone API: allow arbitrary caller IDs

2.15.3 Bugfixes:

widget: Clicking a nudge now always starts a new conversation
widget: Fix bug where a phantom conversation was started
Add conversation.origin to runtime context (instead of initial $connect event)
Fix crash in unset when unsetting a deep array item

2.15.4 Bugfixes:

Fix issue with compiling Elixir code

2.15.5 Bugfixes:

Fix issue with refreshing Microsoft OAuth access token

2.15.6 Bugfixes:

CMS: Fix issue when using \$ref in array definitions

2.15.7 Bugfixes:

Phone: support numeric input method in webhook response
Phone: Fix crash when incoming number seemed a UUID
Phone: Fix nil issue with conversation origin

2.15.8 Bugfixes:

Temporarily disable new slack connections
Fix Bubblescript crash on wait control timeout

Version 2.14.0¶

Released on 09-03-2021

Studio features:

Per-environment and per-agency phone number pool selection
Add generic Matrix chatbot client
Add Matrix integration with Infinity platform (Centile)
Annotate SMS and email messages in the chat stream
CMS: Upgrade react-jsonschema-form to 2.x

2.14.0 Bugfixes:

Continuing the conversion of studio components to Typescript
FAQ training button did not appear when intent ID had changed
FAQ training button showed for languages which are not supported by the bot
Fix skill configuration dialog
Fix intents synchronization with Dialogflow
Fix token connect crash when a user was present
Fix PhoneNumberWidget focus issue

2.14.1 Bugfixes:

Add timezone option to date_format builtin

2.14.2 Bugfixes:

Fix CMS issue where YAML files were changed on each save (upgraded js-yaml and added sortKeys option)
Hide train button when we dont have permission to kick off training
Fix issue with timeout: option of ask, in collector-based frontends

2.14.3 Bugfixes:

Fix race condition with creating an intent in Dialogflow
Improve the Dialogflow editing experience; add spinners to intent save buttons

2.14.4 Bugfixes:

Analytics: 6 month overview did not show any data
Chat API: Fix crash doing TTS with empty SSML
Accounts: Fix studio crash when showing account sidebar
Runtime: tag? now silently returns nil when non-string value is given

Version 2.13.0¶

Released on 20-02-2021

Studio features:

Allow agencies to manage their own accounts; environments are now groupable under an account, which is linked to a corresponding contract.

Version 2.12.0¶

Released on 08-02-2021

Studio features

Inbox: New popup to manage canned responses
Inbox: Canned responses are no longer automatically added on each reply
Users: add "impersonate" button to view the studio as a specific user's roles
Dashboard: Add KPI monthly message counter to contract and dashboard
Rename 'Account' to 'Contract'
Signup: Streamline signup / invite; remove Facebook login
Widget: Config option to allow chat only when operators online
[internal] Migrate all reducers to Typescript
Add 'allow bot development' toggle in contract settings

Runtime features

REST chat API: Add tts=true flag to perform server-side text-to-speech w/ SSML markers
CMS: Data lookup: fall back to text input when source not found

Bugfixes

REST chat API: conversations started with an event no longer go through main or root dialog
When returning to a conversation, bot no longer repeats its prompt
CMS - object: ['null', 'object'] in CMS created 'object' when nested in list.
Test runner: "Run all" did not work while individual tests were OK

Version 2.11.0¶

Released on 18-01-2021

Studio features

CRM: Allow multiple channels per contact
Build: Properly catch Elixir compilation errors and warnings
Skills: Show version and update status in skill card
Fix Studio CPU performance while training intents
Producer role in studio can now manage all bot settings
Fix widget JS and add link to widget documentation from widget connect page
Accounts: Add 'developer studio' checkbox to limit the use of the developer role

Runtime features

Google assistant: Add support for implicit intents in Actions package

Bugfixes

Increase MFA timeout to 2 minutes
Several fixes around operator online status management
Put Bubblescript, stats and service HTTP requests in separate resource pools
Fix "cannot read draftScripts of undefined" error while developing
Fix date_parse() function
Fix infinite spinner after log in for some accounts
Set 'generator' field on Bubblescript files after import
Limit the test runner parallelism to 3
QnA intents: Prevent unnecessary retraining of languages that were not changed
CMS: Ensure we don't lose unsaved data when changing studio tabs
Inbox: fix 'mine' tab
Inbox: improve performance of conversation listings
Analytics: improve performance of analytics pages
Build: only show FIXME/TODO notes to developer roles
Build: hide non-error issues that are related to installed skills
CMS: ensure id field used in data files to be unique in its collection
CMS: Fix issue where typed input was lost when typing fast

Version 2.10.0¶

Released on 29-12-2020

Studio features

Added multi-factor SMS-based authentication for enterprise accounts
Add Gupshup as a supported Whatsapp Business API provider
Remove Apiwha as Whatsapp provider

Version 2.9.0¶

Released on 4-12-2020

A new role-based Access Control mechanism for more fine-grained access to the studio was developed. Users can now get multiple roles within an organisation.

The following roles are now supported:

Environment manager - Manage environment and users
Developer - Bot development and configuration
Content manager - Access to the content management system
Operator - Live support operator and inbox access
Producer - Full access to CRM, CMS and analytics
Analyst - Access to analytics and CRM (read-only)

Bubblescript improvements:

Task hooks - execute tasks on certain interpreter life cycle events
in is now supported where you would write contains() normally (1 in [1, 2, 3] instead of contains([1, 2, 3], 1))

Other features and bugfixes:

Add a new secret integration provider to store arbitrary secrets outside of the bot's code
Skills: update button added (instead of performing a uninstall + reinstall)
Support for the Elixir as a bot file type (feature flagged)
Better Elixir code sandboxing configuration; defmodule support in Elixir blocks
Phone channel - support anonymous callers
Phone channel - fix broken TTS voice select widget
Phone channel - optional 'beep' before voice input
Human ID field: only take value from primary language

Version 2.8.0¶

Released on 23-11-2020

This release mostly focusses on the improvement of the chat widget.

Better studio preview for chat widget, including i18n and customization of text labels
Implement alternative contact options like whatsapp, phone, contact form
Prevent chat with bot when no operators available and automated conversations not part of the account plan

Other studio features:

Training: intents are now organized by source
Added external customer ID in account table

Runtime features:

Skip non-voice and non-keyboard input types in dialog.last_user_utterances
Support Spacy time entities (name: [moment])

Bugfixes / maintenance:

Migrate majority of studio JS over to Typescript
Migrate web widget JS code to Typescript
Upgrade Phoenix to 1.5
Upgrade Absinthe to 1.5

Version 2.7.0¶

Released on 21-10-2020

New features:

Add create_conversation_note Bubblescript function
Show created conversation notes on bot dashboard UI
When using as: option with say, the name is shown next to the avatar in the web client
Support for multiple regions while configuring Dialogflow
New phone channel for supporting PBX-based systems (contact us)
Switch to Elixir 1.11 and OTP 23
New TTS voice selector for phone and Google Assistant channels

Bugfixes:

studio: Prevent JS error in data table on empty rows
studio: Prevent JS error on getUndoManager
inbox: Fix broadcast dialog for single conversation

Version 2.6.0¶

Released on 02-10-2020

New features:

Add goto statement in Bubblescript, as a macro for invoke dialog, :replace
Implement conversation redirects to other bots
Enable "testing name"-based testing on Whatsapp and telephone lines without the need for a connector, like Google Assistant already has
Refer to botsquad.com/terms everywhere, remove internal terms pages
Give anonymous users a consistent, fictional name in the CRM
Release experimental debugging stepper (contact us)
Add within_office_hours builtin function

Bugfixes / maintenance:

Use Elixir 1.10; Switch to new child specs and DynamicSupervisor
Add wallaby-based integration tests
Add ?is_preview parameter to most channels
Check specifically for UUID in PWA ID instead of casting via Ecto

Version 2.5.0¶

Released on 23-09-2020

New studio features:

Training: simplify intent editing: show training phrases in detail view, no more editing of BML expressions
Training: New "Learning" section to train the Dialogflow classifier (contact us)
Training: New intent classifier based on Sentence Transformers (https://sbert.net/) (contact us)
Add a public, graphql-based Studio Management API
PWA settings editor (Settings -> Design -> PWA settings)

New runtime features:

Update to Elixir 1.10
Merge match: clauses of intents define in code with the intents defined in the training section

Version 2.4.0¶

Released on 08-09-2020

New features:

Training: directly add utterances when creating an intent
Contacts: create new contact from overview
Inbox: Reinstate 'scheduled events' in user side panel
PWA: Add configuration form to manage most PWA-related settings

Bugfixes:

Training: Intent / entities filter works as an actual filter
Dialogflow: Fix setting end intent IDs in transpiler
Studio: Fix avatars of other studio users
Analytics: Tweak bar chart colors
Voice: Fix bug where generated SSML didn't contain sentence separators

Version 2.3.0¶

Released on 31-08-2020

New studio features:

Studio: Allow whitelabeling by the customization of primary color + logo, per environment.
Studio: Also show bot switcher when there is only one bot
Build: add buttons to set a snapshot and to trigger the bot to run from the snapshot. Currently behind super-user flag.
Build: Implement follow line feature
Training: allow auto-translation of intent training phrases
Training: show nr of utterances per intent
CRM: Hide anonymized users in overview and export
Admin: Add audit log to inspect all studio activity within an environment

Version 2.2.0¶

Released on 17-08-2020

Analytics: Add overview of utterances per intent, including Excel export
CMS: Intent picker can now create intents in the popup
CMS: Add auto-translate shortcut to translations CSV editor
CRM: Fix the way message user data fields are exported
Inbox: Add FAQ side panel for inbox operators (when answers skill is installed)
Inbox: Only retrieve operator suggestions in the user's language
Studio: Fix issue where navigation bar was cut off
Training: Tweak provider type display
Training: hide readonly intents by default, add 'show all' checkbox
Training: prevent cache issues in intents / entities overview

Version 2.1.0¶

Released on 13-07-2020

Runtime: Add language detection in NLP pipeline, exposed as message.stats.detected_language.
Runtime: Add humanize_locale, humanize_duration, join_localized builtins
Studio: Improve loading speed of the bots overview

Version 2.0¶

Released on 01-07-2020

This release is focussed around the change of the matching engine. All user utterances are now processed in an NLP pipeline. Afterwards, they are matched against BML expressions in intents, dialog triggers, ask statements and the like.

The Training tab now shows a "BML tryout" panel where you can test BML expressions. Intent utterances are checked against BML matches as well while you're entering them.

Due to this breaking 2.0 release, all bots have been suspended and require manual intervention to reactivate them. See the Upgrade notes for all details on the changes that are required.

Version 1.49.0¶

Released on 03-06-2020

Add "all bots" and "all accounts" overview in management section

Version 1.48.0¶

Released on 8-05-2020

This release is focussed on a few improvements in Bubblescript.

Local variables - Variables that start with an underscore (e.g. _var) are considered local variables. This means that they only are used in the current dialog, and automatically cleaned up.
branch statement - The branch statement now has a variant that can be used with a variable, e.g. branch answer do ... to compare on the same variable in each of the branches clauses. branch also learned an else statement.
prompt dialog - The prompt construct now has a dialog: option to invoke a certain dialog to ask the question. Read more.

Version 1.47.5¶

Released on 04-05-2020

Add feature flags management in the organisation editor
Experimental support for ReadSpeaker custom voices (contact us)

Version 1.47.0¶

Released on 28-04-2020

Training

The "Training" section (previously called "Intents") is enabled for each bot, creating bot intents has become much easier with this release.
We now fully support management of Dialogflow intents and entities, with synchronization back to Dialogflow. This means you don't have to leave the DialoX studio to manage intents and entities with Dialogflow.
New Intents tryout panel to try the trained intents
New Utterances editor for editing and annotating training phrases

Skills

A new "skills" section in the studio where you can browse through available skills and install them into your bot. In the near future it will be possible for bot authors to publish their own skills so others can use them in an easy way.
Skills are versioned and have dependencies, so that they can be developed in a modular way.

Other updates:

Bubblescript mail() command now supports CC and BCC

Version 1.46.14¶

Released on 10-04-2020

Skills: Add name, dependencies and version to YAML to be forward compatible
Studio: Add 'label' to bot settings for identification in the studio

Version 1.46.13¶

Released on 08-04-2020

Build: Fix issue in generating translation labels
Inbox: Do not truncate error reports

Version 1.46.12¶

Released on 06-04-2020

Studio: Make studio config parsing more resilient
Switch to persistent_term for runtime constants lookup

Version 1.46.10¶

Released on 03-04-2020

Studio

Inbox: Fix invisible links in conversation history
Editor: Add append_quick_replies and prepend_quick_replies to highlighter
Signup: Email addresses are now case insensitive
Signup: invitation email addresses are now case insensitive

Runtime

Fix setting initial locale in widget & PWA
Pass Dialogflow fallback intent to Bubblescript
Always use web_pwa for chat links from notification email

Bubblescript

Add prepend_quick_replies option to ask
Escape dialog label values before adding to dialog trigger
Prevent dialogs with empty triggers triggering on emoji / empty strings

Version 1.46.8¶

Released on 30-03-2020

Add optional filter for dashboard stats to studio config
Runtime: pass Dialogflow fallback intent to Bubblescript

Version 1.46.4¶

Released on 20-03-2020

Studio: Email addresses are now case insensitive
Studio: invitation email addresses are now case insensitive
Always use web_pwa for chat links from notification email

Version 1.46.1¶

Released on 17-03-2020

Inbox: Fix JS error on loading the inbox page
Web client: initialize the initial locale with the browser language

Version 1.46.0¶

Released on 16-03-2020

New runtime features

Web: Extract the React chat component into the open source @botsquad/web-client NPM package
API: new branch collector endpoint for offline bot usage

New studio features

Allow bots to be tested with bot test scripts
Automatically create test scripts based on inbox transcripts
Add background progress system, implemented into publish, revert and git flows
Inbox: Render locale flag in user sidebar
Inbox: allow disabling of operator suggestion autocomplete

Bugfixes:

Build: No longer restore the run method from the preferences
Build: remember the last selected script in the build UI
Inbox: Fix display issue with short datetime formatting
Inbox: Fix "first contact" date in user side panel
Inbox: Unknown locales are now defaulted to "en"
Dashboard: Hide account information when user is not owner
Dashboard: Do doubly count account owners in the user limit double
CMS: Remove intent from data when clicking the cross
Google Assistant: Reinstate DialoX Studio dispatcher

Version 1.45.0¶

Released on 25-02-2020

New platform features:

New webhook REST API for chats
CMS: Support templating of generated script filename
API: Allow exposing data files with a given extension as a single endpoint

Version 1.44.0¶

Released on 07-02-2020

New platform features:

Implement Speech Markdown for Alexa and Google Assistant
Allow exposing bot data files on developer-defined HTTP endpoints
Bubblescript: Add 'alt' attribute to show media statement

Bugfixes:

Studio: Fix issue where integrations file could not be created
Studio: Retain focus of text input in bot preview
Bubblescript: Filter out empty quick replies instead of producing an error
Bubblescript: Make strip_{emoji,markdown} accept and ignore non-string inputs

Version 1.43.3¶

Released on 30-01-2020

Studio: Add copy to clipboard to invites list
Studio: Tweak sign up dialogs

Version 1.43.2¶

Released on 29-01-2020

CMS: Remember the (un)collapsed state of CMS collapsible arrays
CMS: Move intent picker into a popover for the CMS
Inbox: Move "load more" button to the top where it belongs

Version 1.43.1¶

Released on 26-01-2020

Bubblescript: add flatten/1 builtin
CMS: Let intent picker collaborate with the intents side panel
Fix Pushwoosh token registration validation

Version 1.43.0¶

Released on 24-01-2020

New studio features:

New bot chooser popup for choosing a bot template to start from
Inbox: Add tags blocklist configuration for inbox tags sidepanel
Hide inbox analytics when inbox not configured
Integrate Appsignal Javascript error reporting
Fix permission issue when a public organisation was inside an agency
Add a new sidebar panel for editing and searching intents
Swapped "Sign up" and Log in with Facebook in sign up form.

Bubblescript:

Add 'prompt' and 'continue' keywords
String matcher - add unicode flag to regexes
Fix issue with passing an empty locale to Duckling entity

Runtime:

Better runtime error reporting for bots
Increase the speed of parsing of YAML files
Improve node affinity of bot processes (Start web processes on runtime nodes only)
Send push messages asynchronously in a task
Allow emit to :visitor to send to the visitors channel
Show bot events received by visitor in visitor timeline
Add "SDK Only" flag for joining visitors channel
Google Assistant: Implement actions.intent.CANCEL in-dialog intent
Also find intents based on its match text
Translate the identifier name in the dispatcher lookup
Refactor BotsiWeb.Frontend to reduce code duplication
Google Assistant: Translate the testing phrase to dutch
Switch back to default run method on bot change
Make purpose optional while cloning a bot

Version 1.42.21¶

Released on 16-01-2020

Send intent confidence as float
Send Appsignal error when stats sending fails
Remove prod config values, move everything to k8s configmap
Send error when we encounter no_alive_nodes
Change postgres CI
Force stop the syntax server in tests

versions 1.42.2 - 1.42.20 introduced no new features

Version 1.42.1¶

Released on 07-01-2020

Whatsapp: Report when a message could not be delivered
Runtime: Track shortened URLs by sending a \$link_click event to its conversation
REST API: Add POST, PUT and DELETE endpoints for bot users
Contacts: Support channel type (frontend) in CSV import / export

Version 1.42.0¶

Released on 06-01-2020

Inbox: Conversations can be reopened after being closed
Inbox: Keep current pagination when opening a conversation
Contacts: Keep current pagination when opening user details
Settings: Fix REST API settings page and add explanation
Bubblescript: Result of HTTP calls can be assigned to any variable

Version 1.41.1¶

Released on 02-01-2020

Inbox: Rename privacy mode -> learning
Studio: Add Dialogflow, Twilio, Mailgun and Pushwoosh integrations to each bot

Version 1.41.0¶

Released on 18-12-2019

Inbox: Add automatic response autocompletion to operator chat control
Inbox: implement user / operator typing indicators
Studio: Pop up audio recorder with cmd+;
Studio: new button to import Dialogflow intents from agent zip file

Version 1.40.2¶

Released on 17-12-2019

Runtime: Truncate conversation's last message to 255 characters
Studio: Remove constants from runtime error reports
Studio: parse all auxiliary scripts while getting parse diagnostics

Version 1.40.1¶

Released on 16-12-2019

Bugfixes:

Runtime: Fix locale dependence of persistent term attributes
Bubblescript: Fix cancel_emit docs
Studio: Fix office hours availability for sundays
Studio: Fix typo in role removed email

Version 1.40.0¶

Released on 13-12-2019

New bubblescript features

Allow dialogs to have both a name and a trigger
Allow inner dialogs to be defined outside of parent by using dot-syntax in dialog name

New runtime features

Support notification by SMS for web-based conversations
Expose dialog.last_user_utterances and dialog.last_bot_utterances variables
Improve memory usage of chat processes by using :persistent_term
Remove support for moment: dialog triggers
Make Dialogflow intent resolution work via integration token
New strip_markdown and strip_emoji builtin functions

Studio improvements

Inbox: Show predefined user columns in the user sidebar
Inbox: Make collections of tags mono-colored
Inbox: Remove user notes from user sidebar
CMS: Make auto_uuid field identifier safe (so it can be used in dialog names)
CMS: Allow switching between locales with CMD+L / CMD+shift+L

Version 1.39¶

Released on 18-11-2019

New runtime features

Alexa support
Support pushwoosh as a notification channel
New @botsquad/sdk javascript library which allows one to integrate the Chat Bubble in JS (web or react native)
Improve web client reconnect behaviour
Add unsubscribe_url option to mail()
Allow email labels to be localized
Pushwoosh support for in-app push notifications
New phone_parse() Bubblescript function for validating phone numbers
New strip_markdown() and strip_emoji() string functions
Full markdown support in chat bubbles

New studio features

Redesign Inbox UX / bot <-> operator interaction
Move OAuth tokens into their own tab in settings
Add download transcript option (text + JSON) to inbox
Allow fulltext-search over conversations

Studio improvements

Configure external tokens via the integrations tab (Mailgun, Pushwoosh, Twilio)
Customize the studio behaviour per bot (studio.yaml) from the settings page
Add ability to remove user push tokens
Show the user's push subscriptions in the user details
Move sidebar conversation / user data into dialogs
Tweak visitors sidebar and browser display, show browser details again
Inbox: Increase the operator chat input window in height
Adding a (searchable) note to the stream
Show grouped conversation bubbles in inbox chat view, group similar events

Version 1.38¶

Released on 06-09-2019

General improvements to 'contacts' section of the studio
Various aspects of the studio can be configured per-bot using the studio.yml file.
Allow CSV export of just the selected contacts
Support predefined broadcasts in broadcast dialog
Remove bot example dialog, replace with normal clone dialog
Record user's last activity in the CRM
Switch JSON library to Jason
Improve "add script" control in the studio editor
Bubblescript cancel_emit() function now also accepts named emits

Bugfixes:

Fix issue where spinner would be showing when reconnecting to the chat on network drop
Treat tags with :: as tags that only have one value in their domain
Fix JS crash in studio location picker widget
Use notification manager in studio chat window
Allow email labels to be localized
Fix duplicated columns in CRM export
Fix signup so that invited org is directly selected
Integrate office hours into operator status

Version 1.37¶

Released on 01-09-2019

Localize all user interface labels in chat web widget, interface locale changes in runtime when bot locale changes
Allow all user interface labels in web widget and PWA to be overridden using YAML files.
Speed up parse time in studio by caching untouched scripts
Add 'id' column to i18n label files, allowing the original language to be translated
Refactor Runtime bot startup code to prevent supervisor crashes
Studio: Add JSON script type

Bugfixes:

Allow git repository to be disconnected from bot
Do not clone git repository settings when cloning a bot
CMS: Automatically created related YAML file when creating a CMS definition
CMS: Always open a new item in its uncollapsed state for collapsible arrays
Intents: Only show add intent button for file sources

Version 1.36¶

Released on 23-08-2019

Bubblescript: deprecate buttons do and template do DSL constructs
Bubblescript: Implement __main__ dialog as bot entrypoint - By default __main__ just invokes its non-underscored counterpart (dialog main), so it is backward compatible. This allows us to have dialog logic in the base bot which comes before the users dialog main code.
Platform: switch to sworm process registration and distribution library
Bubblescript: add support for SMS notification via Twilio (sms_notify())
Bubblescript: add shorten_url() function

Bugfixes:

Studio: fix automatic formatting of array constructs in the code editor
Fix bug where item picker was shown after it was already answered, when the bot has timed out in the meantime.

Version 1.35¶

Released on 12-07-2019

Features:

Google Assistant: enable deep linking
Studio: allow connecting a bot to a Git repository (one-way synchronization on publish)
Studio: intents show an icon when random responses are defined
Bubblescript: Allow == operator to work with intents defined by the intent manager
Platform: Upgrade to Elixir 1.9

Bugfixes:

Web client: automatically switch to long polling when WebSocket connection fails
Mailgun: allow setting base_uri for Mailgun EU domains

Version 1.34¶

Released on 09-07-2019

Features:

Studio: reorganise main menu with 'build' and 'manage' section
Add new 'intents' section to studio for management of NLP intents
CMS: Add dynamic_enum UI widget
Bubblescript: Expose bot.extra_locales in runtime
Bubblescript: strip emoji before performing text matching

Bugfixes:

Widget: support 'hide_input' event in widget
Whatsapp: change APIWHA endpoint

Version 1.33¶

Released on 25-06-2019

Features:

Visitors: Add analytics section showing page views and nudge engagement
Visitors: Add 'ab' variable (between 0 and 100) for AB-testing of nudges
Build: add console for evaluation of expressions while bot is running in studio
Build: Show 'published at' when bot is not dirty
CMS: Data is now validated against its CMS definition

Bugfixes:

Google Assistant: Fix locale mapping for account linking
Google Assistant: Bubblescript 'stop' command terminates conversation gracefully
Fix navigating to linked script
Fix script linking dialog

Version 1.32¶

Released on 17-06-2019

Features:

Studio: improve script error checking and general editing experience. There is now an 'Issues' tab which shows a list of errors, warnings and informational messages that apply to your bot.
Studio: Add global search panel, to search through all files in the current bot.
Studio: Add quick-open action (ctrl-o / cmd-o) to quickly visit a file.
CMS: Data files managed by a CMS definition are now validated against their JSON schema
CMS: Data lookup field now takes an optional xpath expression

Bugfixes:

Google Assistant: Do not count health checks in analytics

Version 1.31¶

Released on 03-06-2019

Features:

Add Hangouts Chat (https://chat.google.com) as a channel for bots
Bubblescript: ask can take an array of prompts, each of which will be used sequentially when repeating the question.
Bubblescript: add optional timeout: argument to HTTP calls
Studio: Align the publish controls to be the same on all pages that uses it
Studio: Better feedback about saved status of script and CMS content
Google Assistant: simplify the account linking process and continue in the same chat conversation after the account is linked.
Add support for showing card templates in the stream (Web / Google Assistant)
CMS: implement data lookup field

Bugfixes:

resolve_dialogflow_intent() now also uses locally defined agent
Slack connection does not keep restarting on auth failure
Bubblescript - HTTP call now also decodes body for lower-cased content-type header
Fix issue with studio not saving content properly
Web client: Fix issue with websocket not reconnecting
CMS: Fix re-initializing the ContentEditor between page changes
CMS: When retrieving content DDL, do not flatten the locales (fixes i18n defaults)
CMS: Layoutfield: add forgotten properties to the layout
CMS: Fix error in sortable
CMS: Remove empty i18n fields from YAML on save
CMS: Do not override schema prop for i18n, fixes i18n field title

Version 1.30¶

Released on 18-05-2019

Features:

New DialoX Inbox IOS and Android apps to handle bot escalations by operators
Add Mustache generator to CMS definition, to automatically generate Bubblescript from CMS sections
Whatsapp: Switch to APIWHA service
Studio CMS: Add preview_button widget to preview CMS changes in the bot
Bubblescript: Add mustache() function for simple string templating
Bubblescript: Add unidecode() function for removing accents from strings

Bug fixes:

Fix issue with telegram chat link

Version 1.29¶

Released on 17-04-2019

Features:

Web widget: Added Intercom-like home screen and conversations overview
Web widget: Show the unread message count in the chat bubble

Version 1.28¶

Released on 04-04-2019

Features:

Analytics: New "utterances" tab which shows all unmatched utterances and intent matches
Analytics: CSV export for utterances
Bubblescript: Support intents with multiple return values in match:
Bubblescript: Intents now have an id: attribute

Bugfixes:

Build: show script error message on hover of script icon
CRM: Fix CSV field escaping and user fields export

Version 1.27.2¶

Released on 22-03-2019

Features:

Inbox: Log runtime errors and make them accessible from the inbox
Build: Make error messages in script debug window clickable
Build: Allow creating links from bots in other environments

Bugfixes:

Scheduler: Do not change the µs value when microsecondizing
Fix organisation switching when directly loading a URL

Version 1.27.1¶

Released on 21-03-2019

Bugfixes:

Fix: trait dialog shows bot scripts again
Inbox: Allow sending commands / reviving non-reachable users
Inbox: Fix notification logic and extend tests around can_notify
Admin: Show environment counts on accounts page, if set
Admin: Expose organisation counts to GraphQL for agency accounts
Settings: Connect tab opens web widget page
Entry: Fix terms / privacy redirect loops
Entry: Fix login / signup form margins
Settings: Fix skill toggle invalidation
General: Set account_id on create agency sub organisation
General: Fix change log link
Doc: document ui:widget: timezone

Version 1.27¶

Released on 20-03-2019

Platform:

Add support for heading, profile picture, text input to nudges
Put bot's metadata (title, purpose, etc) in bot.yml metadata file

Studio:

Dashboard: Fix external links in README files
Settings: Redesign bot settings: Connect, skills and design all fall under settings now.
Entry: Add support bot to signup / login pages
Build: Permit importing of zip files with non-existing trait references
Settings: Improve widget design preview frame
Inbox: Show filter toggle button again
Inbox: Show event payload on hover
CMS: Add ui:field collapsible_array
CMS: Add ui:field auto_uuid

Version 1.26¶

Released on 08-03-2019

Platform:

New (React-based) widget implementation, which includes a conversation list
REST API documented through OpenAPI 3 spec (Swagger)
Add conversation endpoint
Improve 'contained' layout in web SDK

Studio:

Add dashboard to each bot showing key KPI's and instructions
Split web frontend into 'web widget' and 'PWA' frontends
Web widget is configurable with default color, visitor tracking, widget layout
All bots now have an API key for the REST API
Fix issue with switching between environments with large nr of bots

Version 1.25¶

Released on 12-02-2019

Studio:

Add 'live visitors' view: a live view showing current site visitors on the site where the DialoX bubble is hosted
Allow sending "nudges" to visitors, either manually or based on conditions, to coerce them into interacting with the bot.
Fix ACL checks for example bots and linked default files

Version 1.24¶

Released on 04-02-2019

Studio:

Add 'skills' section to quickly toggle bot features on and off
Support internationalization of settings and content in the CMS

Bubblescript:

Add reset statement which falls back to root dialog (if any)
stop statement now ends the bot session right away

Version 1.23¶

Released on 23-01-2019

Bot:

Bots can be internationalized
Initial support for Whatsapp (on enterprise accounts)

Studio:

Move to React Router v4
Reorganize 'connect' page
All kinds of UI tweaks
Internationalization support, string extraction and editing

Bubblescript:

New '_' function for marking translatable strings

Version 1.22¶

Released on 31-12-2018

Studio:

Support for push notifications in the studio
Migration to Blueprint CSS 3.x
Organize bot scripts in a tree view
Support for creating links to an entire folder of scripts

Bubblescript:

escalate() function which notifies the operator(s) on call from the bot

Version 1.21¶

Released on 14-12-2018

Studio:

Initial work on making studio and inbox more responsive
Show user's last message in the conversations list

Web client:

Added "embedded" mode for integrating the chat into a (native) app
Allow input controls to be selectively hidden through configuration

Bubblescript:

invoke message: text does not trigger __returning__ dialog when done
Allow text matchers to still work after intents have been resolved
Allow a dialog to be triggered when the trigger originates from within its own call stack
Implement "loose" != operator to complement ==

Version 1.20¶

Released on 06-12-2018

New platform features:

Consistent filtering of users, the inbox and analytics

Bubblescript bugfixes:

Do not crash with a RuntimeError when an HTTP request fails (either due to connection issues or due to encoding issues, invalid JSON etc)

Version 1.19¶

Released on 12-11-2018

New platform features:

Intent matching now supports Google DialogFlow™ for enterprise customers (contact us)

New Bubblescript features:

Added once do … end block
Added invoke x, :return
Expose dialog.stack and dialog.history to introspect the dialog flow
Allow guards (when ...) on tasks
Allow guards on inner dialogs
Allow invoke references to dialogs which only exist in inner level

Version 1.18¶

Released on 05-11-2018

New features:

Added Google Assistant support (contact us for enabling it)
Add dialog event: "$connect" event on web channel, event triggers
Updated BubbleScript to vsn 0.22.1
BubbleScript: invoke no longer crashes on unknown dialog or dialog with unmatched guard

Bugfixes

Web client: fix gray bar below input
Web client: Fix push registration in PWA
Studio: Show all tags in inbox, do not overlay tags on top of conversation
Support IE11 (using babel-polyfill)
Studio user detail: Fix that event remove button did not show up
Tweaked user email notification timings
Fixed a crash in running sessions while publishing a bot in combination with cluster failover
Studio operator takeover tweaks

Version 1.17¶

Released on 10-10-2018

New features:

New filtering possibilities in the CRM
user_filters YAML script allows to define CRM filter presets
CRM shows which users can be reached when they are offline
Broadcast message user interface from the CRM
Expose user.presence in the DSL
New __resume__ dialog which fires when user comes back to the conversation

Bugfixes

Web client: fullscreen mode fixed
Web client: more classes for controlling iframe aspect ratio
Studio: show parse errors more quickly, refuse to run broken script

Version 1.16¶

Released on 03-10-2018

New features:

DialoX platform now runs on Google Cloud (GKE)
Chat sessions persist state, when you return later, you can continue your previous conversation.
emit now has the ability to wake up a user's chat session.
When a user is not online when messages arrive, these messages are queued and emailed when the user.email field is set.
Add moment: triggers which trigger all sessions on a specific datetime.
Studio: "Fast" checkbox in the studio to speed up chat script testing
Studio: The run button now always starts from the main dialog

Version 1.15¶

Released on 25-07-2018

New features:

Studio: Add the ability to import and export bots, using a zip file
Bubblescript: Add raw: option to HTTP request see here
Enable the import/export of the design CSS/JS

Bugfixes:

Fix the localization of SDK labels
Add the design javascript code to the PWA when using appearance: app
Studio: Fix display of values like true, false and nil in the variables window

Version 1.14¶

Released on 22-06-2018

New features:

Added welcome email when a user signs up
Improved onboarding flow for users who dont have rights to create a bot
'error' tag is set when a bot's script crashes, to easily filter the inbox
Bots and studio users now have a timezone in which they operate
Add timezone to profile settings page in studio
Change the way tags are handled in the database
Add internal API to automate the signup process

Version 1.13¶

Released on 11-06-2018

New features:

Added barcode scanner input widget, similar to QR code scanner
QR and barcode scanner now play a sound when scanned, and have an optional confirm option
The gallery template (show gallery_template(…)) shows its content in a modal now by default

Bugfixes:

Fixed bug which prevented users to add domain names for the Javascript SDK

Version 1.12¶

Released on 29-05-2018

New features:

Support for input widgets on all other platforms. On non-web platforms, the user is presented a link to a webview where he can make the input selection, and then is returned back to the chat.
Support for running bots on Discord
Added guard clauses to Bubblescript dialogs
Record a last_message time stamp in the conversation presence

Bugfixes:

Redirect requests for old static files to the latest ones

Version 1.11¶

Released on 12-05-2018

New features:

Added a framework for generic, rich input widgets. Currently, three widgets are supported, a single/multiple item picker, a location input and a generic form. Currently web only.
Add builtin pluck() function
Improve documentation of builtin functions

Bugfixes:

Studio CSS bugfixes for Firefox

Version 1.9¶

Released on 23-04-2018

New features:

Improve the progressive web app (PWA) features
When a user uses an OAuth login, the user details get automatically set

Version 1.10¶

Released on 02-05-2018

New features:

It is now possible to add a basic content management system to a bot, so that non-technically skilled users can edit the bot's parameters.

Bugfixes:

When studio interface crashes, show a friendly error message instead of a white screen

Version 1.8¶

Released on 09-04-2018

New features:

Simplify the user onboarding flow

Version 1.6¶

Released on 29-03-2018

New features:

Allow users to have more than one parallel conversation with a single bot, using the ?g=… parameter.
Add LinkedIn and Microsoft OAuth providers
Allow emitting events with a variable payload from template buttons

Version 1.7¶

Released on 06-04-2018

New features:

Support web push notifications for clients that support it (Chrome / Firefox)
Add await DSL statement which is basically ask without a prompt
Allow ask / await to wait for an event

Version 1.4¶

Released on 14-03-2018

New features:

Allow studio operators to take over the bot, talking directly to the user.
New as: option to say, ask and show, to impersonate another user.
Add "revert to published" option in bot IDE
add end_session() function to let the bot end the session.

Version 1.3¶

Released on 10-03-2018

New features:

emit now allows to send a message / event to any user, even if their chat session is already expired. For web frontend, an email will be sent which will prompt the user to open the chat (this only works when the user has an email address).
New option to show log messages in the inbox / session history. Activate on "settings" page.

Version 1.2¶

Released on 23-02-2018

New features:

New example bots browser with preview to help you choose an example bot more easily
"Terminate session" button on inbox page
Session @timeout is now calculated from the last user interaction
New data filtering builtin functions score() and filter() which use MatchEngine query syntax.
Add log message count to log tab

Bugfixes:

Handle script startup errors in the studio (e.g. when there was an error in an attribute)

Version 1.1¶

Released on 13-02-2018

Minor changes:

Added date_* functions, for date manipulation and formatting.
New contained mode for web client

Bugfixes:

Intent matchers with a label: option failed to match
Fix formatting errors in the Terms and conditions doc
Report VM statistics to InfluxDB

Breaking change: the parse_date has been renamed to date_parse

Version 1¶

Released on 12-02-2018

This is the initial public release of the DialoX platform and studio. Enjoy!