Tags are a way to organize conversations, they can be used for filtering and
finding users and conversations in the studio. The
Bubblescript statements set and clear tags on conversations from the running
A tag is always a string. Tags can have any string content you want be it either dynamically created based on the data or a static tag.
By using a color (
:) in a tag, a tag is grouped under a common namespace. This
can be used to group tags together, for instance in the analytics tags overview.
This can also be used to create a funnel of sorts:
dialog survey do answer1 = ask "what is your name?" tag "survey:name_given" answer2 = ask "what is your age?" tag "survey:age_given" end
This way, the analytics section shows a nice overview of 'how far' users come in a conversation.
Tags that contain a double colon, (
::), are "enum tags". Only a single tag
with a double colon can exist for any given prefix. When using the
command, other tags get automatically unset, as the following example shows:
dialog main do tag "inbox::sales" # conversation.tags now is ["inbox::sales"] # ... tag "inbox::support" # conversation.tags now is ["inbox::support"]; inbox::sales is removed end
By defining a
tags YAML file in the root of a bot, tags can be set up on beforehand.
tag_groups: - key: inbox label: Inbox tags: - label: Inbox tag: inbox - label: Sales tag: sales - label: Support tag: support